---
schema_version: "1"
id: 3af53b705d96315a5636715cbf2a182ff2dd6955013b1e6397f3acd80fec5c17
title: Create the Recommendations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_conversation_intelligence_recommendations_create.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_conversation_intelligence_recommendations_create.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7de718a3bda32ee0261d20360c5bf573b7db8dafa2d2cf1a7510aad69d7ff1ba
description: Create recommendations that suggest the next best action for support reps while they’re working with your customers. For each recommendation, you specify an action, which is configured as a part of the Conversation Intelligence rule.
products:
  - Service Cloud
release: "264"
---
# Create the Recommendations

Create recommendations that suggest the next best action for support reps while they’re working with your customers. For each recommendation, you specify an action, which is configured as a part of the Conversation Intelligence rule.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=platform.nba_ref_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![New Recommendation page](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/voice_intelligence/voice_create_recommendations.png)

#### See Also

- [Create Recommendations](https://help.salesforce.com/s/articleView?id=platform.nba_recommendations_app.htm&type=5&language=en_US)