---
schema_version: "1"
id: 5c5e228fbe852027bc5503b0e5b8a1b82a5630941d74764cfbba8445afdba3b6
title: Triggered Actions Based on Call Conversations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_conversation_intelligence_for_voice.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_conversation_intelligence_for_voice.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 12547334f57491d79b42052a8ad5683b2ab9bc5b8724f3afe694f8604c742691
description: To help your reps during calls, automatically trigger actions based on intelligence signals from your telephony system or keywords mentioned by reps or customers. For example, send the supervisor a notification when a customer uses profane language.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Triggered Actions Based on Call Conversations

To help your reps during calls, automatically trigger actions based on intelligence signals from your telephony system or keywords mentioned by reps or customers. For example, send the supervisor a notification when a customer uses profane language.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

#### See Also

- [Reduce Agent Handling Time with Conversation Intelligence](https://help.salesforce.com/s/articleView?id=service.voice_conversation_intelligence.htm&type=5&language=en_US)