---
schema_version: "1"
id: 68f2a7dd5d63b3a3ab269ba5212b5bf71739838f2875188467680c683b494c9c
title: Enhance Salesforce Voice with Amazon Connect
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_configure_telephony.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_configure_telephony.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1518d9ebe43d1f8778e7571daf74de06900a503decc686a50c82d8e0aee95282
description: Enhance Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) integrations and other Amazon services. For example, enable real-time call transcription and create security profiles.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Enhance Salesforce Voice with Amazon Connect

Enhance Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) integrations and other Amazon services. For example, enable real-time call transcription and create security profiles.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

To access Amazon Web Services documentation, go to [https://docs.aws.amazon.com](https://docs.aws.amazon.com). For information about Amazon Connect, see the [Amazon Connect Administrator Guide](https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html).

- **[Configuring Single Sign-On (SSO) with Amazon Connect](https://help.salesforce.com/s/articleView?id=service.voice_amazon_config_sso.htm&release=264.0.0&type=5)**  
    Set up single sign-on between Salesforce and Amazon to allow users to log in to Salesforce once and then be automatically logged in to Amazon using the same credentials.
- **[Salesforce Voice Additional AWS Services Add-on License](https://help.salesforce.com/s/articleView?id=service.aws_addon_license.htm&release=264.0.0&type=5)**  
    Use the Additional AWS Services add-on license to include additional AWS services in Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect).
- **[Salesforce Voice with Amazon Connect Customer](https://help.salesforce.com/s/articleView?id=service.voice_connect_customer_overview.htm&release=264.0.0&type=5)**  
    Amazon Connect Customer is an Amazon Web Services (AWS) offering that brings AI capabilities to your Salesforce Voice with Amazon Connect experience.
- **[Increase Amazon Service Quotas](https://help.salesforce.com/s/articleView?id=service.voice_setup_aws_service_quotas.htm&release=264.0.0&type=5)**  
    Salesforce Voice (formerly Service Cloud Voice) uses Amazon Web Services products, such as Amazon Connect for telephony and Amazon Transcribe for real-time transcription. AWS observes service quotas, or default limits, on Amazon Connect, Amazon Transcribe, and other AWS features. To increase the quota for your Connect instance if you have Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect), contact Salesforce. To resolve Amazon Connect issues, if needed, Salesforce works with and shares information with AWS Support. To increase the quota for your Connect instance if you have Salesforce Voice with Partner Telephony from Amazon Connect (formerly Service Cloud Voice with Partner Telephony from Amazon Connect), contact AWS.
- **[Reach Your Customers Using High-Volume Outbound Calls](https://help.salesforce.com/s/articleView?id=service.voice_setup_amazon_hvoc.htm&release=264.0.0&type=5)**  
    Don’t waste time or money on another tool to handle your outbound calls to prospects and customers. Instead, contact millions of people with Amazon Connect Outbound Campaigns. For example, use this feature to remind customers about service appointments, deliveries, and payments due. Or use it to market new products and services.
- **[Create Automated Dialing Outbound Campaigns with Customer Profiles](https://help.salesforce.com/s/articleView?id=service.voice_outbound_camp.htm&release=264.0.0&type=5)**  
    Amazon Connect Outbound Campaigns with customer profiles support Predictive and Progressive Dialing. This method uses AI to automatically manage the calling rate based on real-time rep availability. It connects reps only to live, human-answered calls, which improves rep efficiency and campaign effectiveness.