---
schema_version: "1"
id: 9698c9d1fcc8ba9752cda9c12309e7b05156f0a7b1d6ae487b234c064b0674f3
title: Configure Unified Routing For Partner Telephony
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_config_uni_rout.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_config_uni_rout.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cfa776b3c62bca583fac8cf6b3ece8d1631b52bd9b26818fc78a4e08cf9f0e6c
description: Use the unified routing option in the contact center details page to enable or disable unified routing for the contact center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Configure Unified Routing For Partner Telephony

Use the unified routing option in the contact center details page to enable or disable unified routing for the contact center.

This article applies to:

- Salesforce Voice with Partner Telephony

![Configure unified routing](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_unified_routing1.png)

When unified routing is enabled for a contact center, Salesforce uses Omni-Channel to handle call routing for all the voice channels in the contact center.

- **[Unified Routing for Voice Calls](https://help.salesforce.com/s/articleView?id=service.voice_uni_rout_byot_calls.htm&release=264.0.0&type=5)**  
    Set up unified routing for voice calls.
- **[Unified Routing for Skills-Based Routing](https://help.salesforce.com/s/articleView?id=service.voice_uni_rout_skills.htm&release=264.0.0&type=5)**  
    After configuring unified routing, set up skills-based routing.
- **[Route Calls Directly to a Rep with Unified Routing](https://help.salesforce.com/s/articleView?id=service.voice_uni_rout_rep.htm&release=264.0.0&type=5)**  
    Route voice calls directly to a preferred rep by using Omni-Channel Unified Routing. For example, you can route sales calls from customers to their account executives.