---
schema_version: "1"
id: 80cc10a3385bd5585d982f35c63be1ab5317cd484efb07584143ab5bb95174a9
title: Contact Center Version 18.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_v18.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_v18.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 2a6a26cffbef913225fe0ebee8fffe44d7189b3ff087d9e53a21e747c5089892
description: Before updating the contact center, review the change details, such as the enhancements and the error fixes corresponding to the contact center version 18.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 18.X

Before updating the contact center, review the change details, such as the enhancements and the error fixes corresponding to the contact center version 18.X.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v18.0

The contact center version 18.0 is available from June 2, 2025.

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
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          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101314e55">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d101314e58">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d101314e55 ">
              <p>Transcript is now available in additional languages. New languages supported
                with this release include Afrikaans, Amharic, Arabic (Gulf), Arabic (Standard),
                Basque, Catalan, Croatian, Czech, Danish, Dutch, Farsi, Finnish, Galician, Greek,
                Hebrew, Indonesian, Latvian, Malay, Norwegian, Polish, Romanian, Russian, Serbian,
                Slovak, Somali, Swedish, Tagalog, Ukrainian, Vietnamese, and Zulu. </p>
              <p style="margin-bottom:0;">See <a href="https://developer.salesforce.com/docs/atlas.en-us.voice_developer_guide.meta/voice_developer_guide/voice_setup_amazon_connect_transcription_languages.htm" target="_blank">Amazon Transcribe's Transcription Languages
                  Supported by Salesforce Voice</a>.</p>
            </td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d101314e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect </li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>