---
schema_version: "1"
id: 57102c0469ce53f10bf26d094d0347c7e8584188da8deb87e40e91f5919a9ced
title: Contact Center Version 15.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_v15.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_v15.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 30377192d9e10fde5c5f6b9a1f7125342ef19632185ba267201c473b7c1bc266
description: Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 15.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 15.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 15.X.

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v15.0

Available Date: Starting on April 11, 2024

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d38440e55">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d38440e58">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d38440e55 ">Salesforce Voice offers the new contactDataSync Lambda function that
              backfills transcripts. For customers who <a href="https://help.salesforce.com/s/articleView?id=service.voice_existing_byoa.htm&amp;type=5&amp;language=en_US" target="_blank">set up Salesforce Voice with Partner Telephony
                from Amazon Connect by importing the contact center definition XML file</a>,
              this function is available in the CloudFormation template that you get with the
              serverless app. See <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_backfill_transcripts.htm&amp;release=250&amp;type=5&amp;language=en_US" target="_blank">Identify Calls with Missing Transcripts Then
                Backfill Transcripts in Bulk</a> for more information.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d38440e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d38440e55 ">Updated Salesforce Voice provisioning to support identity certificates
              larger than 2,048 bits. See <a href="https://help.salesforce.com/s/articleView?id=release-notes.rn_voice_amazon_sso_increased_security.htm&amp;release=250&amp;type=5&amp;language=en_US" target="_blank">Security Increased for Authenticating Users in
                Amazon Connect with SSO</a> for more information.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d38440e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d38440e55 ">Fixed these bugs: Voice call transcripts aren’t generated because Salesforce Voice times out while trying to create the scrt-jwt-auth-private-key parameter. The VoiceMailPackaging Lambda function incorrectly marked some voicemails as new calls. Customers with encrypted S3 buckets encountered errors due to missing decrypt permissions.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d38440e58 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect </li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>