---
schema_version: "1"
id: 3d1cb7f22f428d1efa5910a81bb72427d071dea6e22fa3bd49a0ab8bdc464ec8
title: Manage Contact Center Updates
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_updates.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_updates.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a5c21918de9504671d710169fc7473e92daeee12cd0a43f37a5f12d6ef3edb23
description: Salesforce periodically updates the Lambda functions and sample contact flows, makes improvements to AWS identity and access management roles (IAM roles) policies, enhances security, and enables new features in Salesforce Voice. To get the latest changes, update your Salesforce Voice contact center.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Manage Contact Center Updates

Salesforce periodically updates the Lambda functions and sample contact flows, makes improvements to AWS identity and access management roles (IAM roles) policies, enhances security, and enables new features in Salesforce Voice. To get the latest changes, update your Salesforce Voice contact center.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

To get a list of considerations before you perform the update and learn how to update your contact center, see [Update Your Contact Center](https://help.salesforce.com/s/articleView?id=service.voice_update_cc.htm&type=5&language=en_US). To roll back changes to a Lambda function, see [Roll Back a Lambda Update](https://help.salesforce.com/s/articleView?id=service.voice_pt_roll_back_lambdas.htm&type=5&language=en_US).

- **[Contact Center Version 22.X](https://help.salesforce.com/s/articleView?id=service.voice_cc22.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 22.X.
- **[Contact Center Version 21.X](https://help.salesforce.com/s/articleView?id=service.voice_cc21.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 21.X.
- **[Contact Center Version 20.X](https://help.salesforce.com/s/articleView?id=service.voice_cc20.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 20.X.
- **[Contact Center Version 19.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v19.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 19.X.
- **[Contact Center Version 18.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v18.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details, such as the enhancements and the error fixes corresponding to the contact center version 18.X.
- **[Contact Center Version 17.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v17.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 17.X.
- **[Contact Center Version 16.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v16.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 16.X.
- **[Contact Center Version 15.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v15.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 15.X.
- **[Contact Center Version 14.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v14.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 14.X.
- **[Contact Center Version 13.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v13.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 13.X.
- **[Contact Center Version 12.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v12.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 12.X.
- **[Contact Center Version 11.X](https://help.salesforce.com/s/articleView?id=service.voice_cc_v11.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 11.X.
- **[Contact Center Version 10.X And Below](https://help.salesforce.com/s/articleView?id=service.voice_cc_v10.htm&release=264.0.0&type=5)**  
    Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version.