---
schema_version: "1"
id: a1476dd3e76e3f481bcf4c2c1e61242d68977fddda542ca12274f926d0d4b270
title: Create Contact Center from Salesforce UI
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc_create.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc_create.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 14b4f30c2c1611e341e914ea94fda1eb8961704a9d3b10d8a3fdbbecdec78cda
description: To manually integrate Voice with your exsiting Amazon Connect instance, you must prepare the contact center definition XML file.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Create Contact Center from Salesforce UI

To manually integrate Voice with your exsiting Amazon Connect instance, you must prepare the contact center definition XML file.

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, enter Partner Telephony in the Quick Find box, then select **Partner Telephony Contact Centers**.
2. Click **New**.
3. Select **Amazon Connect** as the telephony provider and click **Next**.
4. Select **Use an existing Amazon Connect instance by uploading the contact center definition**.
5. Import the instance definition file you configured in [Prepare Contact Center Definiiton File](https://help.salesforce.com/s/articleView?id=service.voice_flex_ccd.htm&type=5&language=en_US) step.
    
    ![You have three options to create a partner telephony - Amazon Connect contact center.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/support_channels/images/voice/voice_create_contact_center_byoa_xml_import.png)
6. Click **Import XML**.
    
    It can take a few minutes to create the contact center.
7. To manage the contact center after it’s created, under Setup, enter Partner Telephony Contact Centers in the Quick Find box, and select **Partner Telephony Contact Centers**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_channels-264-0-0-production-enus/f3c4b3d2-ff86-4f7c-9fe2-3d8b23d35109/images/icon_note.png)

Note If the contact center fails to be created, the error details are available in the error message shown on the screen.

If you use an existing Amazon Connect instance, its Lambdas and key pairs aren’t updated automatically.

Now that you've created your contact center, it's time to configure it. For example, add reps to the contact center, set up your phone channel, and set up reps' and supervisors' workspaces.