---
schema_version: "1"
id: 232fc682c00c2cbc604b567bf3c319dd6b5181c318a19734530c72c7071979ee
title: Contact Center Version 22.X
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_cc22.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_cc22.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 72f187d56b2f19b3d14467be5c428e3683271e6189ccfb020b64ad44884c165a
description: Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 22.X.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Contact Center Version 22.X

Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 22.X.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony from Amazon Connect

## Contact Center v22.1

Contact center version 22.1 is available from October 5, 2026.

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d158252e81">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d158252e84">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e81 ">Introduced the JwtTokenRotatorFunction Lambda function to support
              authentication for Real-Time streaming for Agentforce Voice on Amazon Connect. The
              Lambda stores a dedicated JSON Web Token (JWT) in AWS Secrets Manager and rotates it
              every 55 minutes. The JWT secret is protected with a customer-managed KMS key scoped
              to your Amazon Connect instance. Each token is valid for 60 minutes.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e84 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e81 ">Added a CloudFormation stack that can be manually deployed to enable the JWT
              rotation capability for customers managing their own Amazon Connect
              instance.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e84 ">
              <ul>
                <li>Non-Voice setups that manage their own Amazon Connect instance</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

## Contact Center v22.0

Contact center version 22.0 is available from September 4, 2026.

This version includes these changes.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d158252e151">Change</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d158252e154">Applicable Telephony Models</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e151 ">Restored reliable real-time transcription, including for multi-org deployments
              where transcription events arrive from more than one org at the same time. Transcript
              messages now deliver consistently during calls.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e154 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e151 ">Added support for the Amazon Connect UpdateRoutingProfileConcurrency API so you
              can manage the simultaneous interactions a rep handles across voice and other
              channels directly through their routing profile.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e154 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e151 ">Removed the invokeVFSIntegrationApi integration function and consolidated its
              capabilities into the invokeTelephonyIntegrationApi function.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e154 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e151 ">Validated E911 emergency addresses reliably for orgs using add-on services, and
              added support for scheduled telephony operations.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e154 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e151 ">Strengthened security and compliance by resolving library vulnerabilities and
              adding safeguards that prevent unauthorized changes to trusted access roles.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e154 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Change" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e151 ">Expanded AWS operational support and maintenance through updated Service Control
              Policies and IAM permissions.</td>

            <td data-label="Applicable Telephony Models" class="slds-cell-wrap" style="vertical-align:top;" headers="d158252e154 ">
              <ul>
                <li>Salesforce Voice with Amazon Connect</li>

                <li>Salesforce Voice with Partner Telephony from Amazon Connect</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>