---
schema_version: "1"
id: 8de4008bee0165a3bbd8e08e7fd5307a797cd8d410d8bafbcad46984abe15f21
title: Automate Your Contact Center with Artificial Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_automate_contact_center_with_ai.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_automate_contact_center_with_ai.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 58a3200348189775154fbe8039a3c0e1ff77d35f63c159335641baf7ff023da9
description: Optimize your contact center operations using the power of Artificial Intelligence (AI). Effortlessly gauge the sentiment of call conversations. Trigger actions based on signals and keywords detected during a conversation. Turn on AI-generated call summaries for efficient analysis.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Automate Your Contact Center with Artificial Intelligence

Optimize your contact center operations using the power of Artificial Intelligence (AI). Effortlessly gauge the sentiment of call conversations. Trigger actions based on signals and keywords detected during a conversation. Turn on AI-generated call summaries for efficient analysis.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- **[Auto-Generated Sentiments of Call Conversations](https://help.salesforce.com/s/articleView?id=service.voice_conversation_sentiments.htm&release=264.0.0&type=5)**  
    Improve customer service and rep training with sentiment analysis of call conversations. Reps and supervisors can view turn-by-turn sentiment alongside the call recording from a previous conversation. Supervisors can easily spot moments when the customer or rep isn’t happy, listen to the corresponding recorded call segments, and then provide better rep training.
- **[Triggered Actions Based on Call Conversations](https://help.salesforce.com/s/articleView?id=service.voice_conversation_intelligence_for_voice.htm&release=264.0.0&type=5)**  
    To help your reps during calls, automatically trigger actions based on intelligence signals from your telephony system or keywords mentioned by reps or customers. For example, send the supervisor a notification when a customer uses profane language.
- **[AI-Generated Work Summaries of Calls](https://help.salesforce.com/s/articleView?id=service.voice_work_summaries_ai.htm&release=264.0.0&type=5)**  
    To save time and be more attentive during conversations with customers, reps no longer have to take notes and summarize the call conversation. The rep can use Einstein Work Summary to generate a high-quality summary of a voice calls.