---
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title: How Do I Check My Usage and Billing?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_amazon_check_usage_and_billing.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_amazon_check_usage_and_billing.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 19ffc6903c40f066cd8cc3de9a1639a93649b8ebdb37cfc010d41ae1ae52b2c0
description: To see Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) usage and billing in your contact center, check out these Salesforce and Amazon Connect resources.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# How Do I Check My Usage and Billing?

To see Salesforce Voice with Amazon Connect (formerly Service Cloud Voice with Amazon Connect) usage and billing in your contact center, check out these Salesforce and Amazon Connect resources.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

- Salesforce billing and usage reports, which include telephony minutes and Salesforce Voice minutes. See [Salesforce Reports for Amazon Connect Usage and Billing](https://help.salesforce.com/s/articleView?id=service.voice_amazon_salesforce_reports.htm&release=264.0.0&type=5 "View Amazon Connect usage, minutes, and costs, and Amazon Lex usage with Salesforce reports. Quickly generate the reports using Salesforce Voice’s packaged report types.").
- Salesforce voice call reports. Run reports on the VoiceCall object to get voice call information, such as the call ID, start and end times, duration, resolution status, conversation transcription, and recording. See [VoiceCall](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_voicecall.htm) in the Salesforce Object Reference for the Salesforce Platform.
- Salesforce CRM Analytics app. View key performance indicators (KPIs) and see graphs and data about your company’s Salesforce Voice contact centers. Supervisors can track call volume, average handle time, average speed to answer, and more. Admins can customize how the contact center data appears so that supervisors see relevant and actionable information. See [Track Contact Center KPIs with the CRM Analytics App](https://help.salesforce.com/s/articleView?id=service.voice_setup_analytics.htm&release=264.0.0&type=5 "Let support supervisors view key performance indicators (KPIs) and see graphs and data about your company’s Salesforce Voice (formerly Service Cloud Voice) contact centers. Supervisors can track call volume, average handle time, average speed to answer, and more. Customize how contact center data is displayed so supervisors see relevant and actionable information.").
- Amazon Connect historical metrics reports. View data about completed activity and performance in your contact center. To see other information, build your own custom reports. See [Monitor metrics and run reports](https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-metrics.html) in the Amazon Connect documentation.
- Amazon Connect contact records. Contact records capture events associated with a contact in your contact center. View these records to see transactional metrics, such as hold time, wait time, and agent interaction time. See [Contact records data model](https://docs.aws.amazon.com/connect/latest/adminguide/ctr-data-model.html) in the Amazon Connect documentation.