---
schema_version: "1"
id: 1006a440d6622b3e7dbe029d828fe0dde23fa015e3139be0ab54db40e322ae02
title: Set Up the Service Rep Workspace
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_agent_workspace_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_agent_workspace_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 49dafd3caa946907ae443afb0045a704a52e49b8a96da761a2eca54bb59615df
description: Now that you set up your phone channel and added users to your contact center, it's time to add Omni-Channel to the service rep's workspace. To enable reps to change their presence status and triage their incoming work assignments, add Omni-Channel to the app where they work.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Set Up the Service Rep Workspace

Now that you set up your phone channel and added users to your contact center, it's time to add Omni-Channel to the service rep's workspace. To enable reps to change their presence status and triage their incoming work assignments, add Omni-Channel to the app where they work.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

#### See Also

- [Add the Omni-Channel Component to a Lightning App](https://help.salesforce.com/s/articleView?id=service.omnichannel_add_utility_to_console.htm&type=5&language=en_US)