---
schema_version: "1"
id: 35c1cdb7acb1932d9ce62b059f939586b1255e932a2683053665345a80842dca
title: Report on Your Contact Center
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/voice_ac_reporting.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.voice_ac_reporting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 09f352283e01faa412c2b5d72b4a1da811b4044d6b51fd7edc2193de80258b06
description: Create a CRM Analytics App to report on your contact center’s key performance indicators (KPIs).
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Report on Your Contact Center

Create a CRM Analytics App to report on your contact center’s key performance indicators (KPIs).

### Required Editions

This article applies to:

- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

For more information, see [Track Contact Center KPIs with the CRM Analytics App](https://help.salesforce.com/s/articleView?id=service.voice_setup_analytics.htm&type=5&language=en_US).