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Create AWS Artifacts for SCV

You must create the AWS artifacts before creating the contact center.

Required Editions

This article applies to:

  • Salesforce Voice with Partner Telephony from Amazon Connect (Voice manually integrated with your Amazon Connect instance by importing the contact center definition XML file)
View supported editions.
  1. Provide a unique name of your choice for CallCenter Name. If you have a multi-org setup, make sure that a callCenter with the same name doesn’t exist in any other org.
  2. If you’re using the Salesforce identity provider for SAML assertion, get the SAML metadata document from Salesforce and upload it to <CustomerPrefereds3bucketPrefix>-scv-saml-metadata S3 Bucket.saml metadata document
    Note the uploaded object name, and use this name as the value for the SAMLFileInS3 parameter in BYOAIDPStack.yaml.
  3. Execute TenantStack with the correct values for the input parameters. The value of the S3BucketForScvResources field must be prod-byoa-scv-resources, and that of MpaId must be 793525387755. The value of the resourceOwner tag must be scv.SCVBYOATenantStack tags
  4. Execute BYOAIDPStack to create SalesforceVoiceIDPStack. The value of the resourceOwner tag must be scv. IDP Stack
  5. Execute ContactCenterStack with the correct values for the input parameters. The value of the S3BucketForScvResources field must be prod-byoa-scv-resources, and that of MpaId must be 793525387755. The CallCenter name must be the same as the one you have provided in step 1.BYOA contact center stack
Note
Note The value of the S3BucketForScvResources field must be prod-byoa-scv-resources, and that of MpaId must be 793525387755.

The Salesforce release must support the contact center version. See Salesforce Voice Contact Center Updates.