---
schema_version: "1"
id: 1b11ff2830db284b518f961d7d8daa28c064880c79367b8ad8641c46aeb78631
title: Grant Reps Access to View Rep Statuses When Transferring Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/view_agent_statuses.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.view_agent_statuses.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bd351cb2ac4ec33d80836ec9552ea0bf0f71b22c3af6048076d8cc146c31220b
description: To transfer a call efficiently in Omni-Channel, a rep needs to see which reps are available. By default, only reps with View All Data, like Contact Center admins, can see other reps' statuses. To grant all reps visibility, set the sharing setting for the User Presence to Public Read Only.
products:
  - Service Cloud
  - Digital Engagement
release: "264"
---
# Grant Reps Access to View Rep Statuses When Transferring Calls

To transfer a call efficiently in Omni-Channel, a rep needs to see which reps are available. By default, only reps with View All Data, like Contact Center admins, can see other reps' statuses. To grant all reps visibility, set the sharing setting for the User Presence to Public Read Only.

### Required Editions

This article applies to:

- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
- Salesforce Voice with Partner Telephony from Amazon Connect

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.voice_editions.htm&amp;release=264.0.0&amp;type=5" title="Learn about the user interfaces, editions, and add-ons that support Voice solutions by Salesforce.">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d21013e75">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d21013e75 ">To set default sharing access:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d21013e75 ">Manage Sharing</td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Sharing Settings, and then select **Sharing Settings**.
2. Under Organization-Wide Defaults, find User Presence.
3. To enable reps to view rep statuses, click **Edit**, and set access to **Public Read Only**.
4. Save your changes.