---
schema_version: "1"
id: 5ebc22a78d4bb2a1172bfacb4bc1189247b3ead2947046193af41ae82ef5c265
title: Prepare Your Team to Review COVID-19 Health Verification Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/vaccine_packages_setup_health_ver.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.vaccine_packages_setup_health_ver.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ed2851a3364602a975fbb7b548dd4a4ef5b12fae2b52b71db0e4e6259d296d9e
description: Assign permissions to your support agents and assign agents to the Health Verification and Needs Review queues.
products:
  - Salesforce Platform
release: "264"
---
# Prepare Your Team to Review COVID-19 Health Verification Requests

Assign permissions to your support agents and assign agents to the Health Verification and Needs Review queues.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Customer health verification tab.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-vaccine_cloud-264-0-0-production-enus/efba81cf-4df2-478b-9074-4524c9b354ed/vaccine_cloud/images/vaccine_pkg_agent_record_view.png)

## Assign the Safety Cloud Permission Set to Your Agents

From Setup, in the Quick Find box, enter Permission Set Groups, and then select **Permission Set Groups**. Assign the Safety Cloud Agent PermissionSetGroup the profile for the users who you want to view and review Health Verification requests. To learn more, see [Assign Permission Set Groups to Users](https://help.salesforce.com/s/articleView?id=platform.perm_set_groups_assign.htm&type=5&language=en_US).

## Assign Agents to a Health Verification Queue

1. Go to **Setup** | **Queues** | **Health Verification Queue**.
2. Click **Edit**.
3. Add your agents as Queue Members.
4. To give users access to the Health Verification Queue list view, go to the App Menu, and search for the Health Verification object.
5. Navigate to the Health Verification Queue list view, and click the gear icon.
6. Select **Sharing Settings**.
7. Choose to share the list view with all users or a group of users.

## Assign Agents to a Needs Review Queue

Sometimes a user’s health verification requires special attention. In such cases, agents can route the user’s health verification record to a Needs Review queue for further analysis by designated agents or supervisors.

When you deploy the Health Verification package to your org, we create two public groups for agents automatically.

- Health Verification Tier 1 Agents
- Health Verification Tier 2 Agents

These groups are assigned to queues automatically as follows:

- Tier 1 and Tier 2 groups are assigned to the Health Verification queue.
- The Tier 2 group is assigned to the Health Verification Needs Review queue.

As an admin, you can add agents to either of these public groups. Agents assigned to the Health Verification Tier 2 Agents have access to the Needs Review queue.

Health Verification records are routed to the Needs Review queue automatically when a user clicks the Unable to Verify button when filling out the health verification field, or when an agent clicks the Request Review quick action from a user’s health verification form.

To assign agents to their respective group, complete these steps.

- From Setup, in the Quick Find box, enter **Public Groups**, select **Health Verification Tier 1 Agents** or **Health Verification Tier 2 Agents**, and then click **Edit.**
- Set the **Search** field to Users, enter the Agent’s name, and click **Find**.
- To add agents to the group you selected, select the agent name from the **Available Members** list box, and click **Add**.
    
    The agent’s name is moved to the **Selected Members** list box.
- When you’re done assigning agents to the group, save your changes.

#### See Also

- [Assign a Permission Set to Multiple Users](https://help.salesforce.com/s/articleView?id=platform.perm_sets_manage_assignments.htm&type=5&language=en_US)
- [Enable Path](https://help.salesforce.com/articleView?id=sales.path_enable.htm&type=5&language=en_US)