To maximize data privacy, securely connect your customers to their messaging history
and persist conversations across devices with token-based or credential-based user verification.
Persist conversations across devices with token-based user verification.
Required Editions
| View supported editions. |
This article applies to:
|
Enhanced In-App Chat and Enhanced Web Chat channels |
This article doesn’t apply to:
|
Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS,
Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own
Channel |
| User Permissions Needed |
| To set up this feature: |
Customize Application |
Add token-based user verification to Enhanced Web Chat on an external site. If you use
Enhanced Web Chat on a Salesforce site, choose between token-based user verification or
credential-based user verification.
| Functionality |
token-based |
credential-based |
| Verify your customer's identity |
x |
x |
| Show messaging conversation history to a verified user |
x |
x |
| Send user verification confirmation to an AI agent |
|
x |
| Persist messaging conversations across devices |
x |
|
| Available in Enhanced Web Chat on an external website |
x |
|
| Available in Enhanced Web Chat on a Salesforce site |
Some Aura sites including Build Your Own Aura, Help Center, and Customer Service
templates |
x |
| Available in Enhanced In-App Chat |
x |
|
