---
schema_version: "1"
id: 40d595d5981287b5fdfb23e10261a63f21c4bf752d18b57d6e772b6fb9e09532
title: Turn On Swarming
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/turn_on_swarming.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.turn_on_swarming.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: aa2a38601670a6f7e01d714f05f6b351b317ba7734b7dd4e0b43e86b566538fa
description: To begin swarming on customer issues and reduce customer resolution times, turn on Swarming.
products:
  - Service Cloud
release: "264"
---
# Turn On Swarming

To begin swarming on customer issues and reduce customer resolution times, turn on Swarming.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Swarming, and then select **Swarming**.
    
    ![Swarming setup page with Turn On Swarming highlighted](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/swarming_setup_enable.png)
2. Select the toggle to **Turn on Swarming**.

Next, give your users access to swarming objects, set up the Service Console, configure out-of-the-box flows, and select a collaboration tool.