---
schema_version: "1"
id: c61e789cfca32dab1cf49c7e68629b47e13499f61dc432d67db57036c5fd452e
title: Enable Customer Signals Intelligence
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/task_cxi_enable.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.task_cxi_enable.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 53dea00fe86f8969deafad88ff10eba7206e68ba6462ca87e3c4f8bc326def5f
description: Enable Customer Signals Intelligence in Setup for insights into customer behaviors and preferences.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Enable Customer Signals Intelligence

Enable Customer Signals Intelligence in Setup for insights into customer behaviors and preferences.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>,&nbsp;<strong>Unlimited</strong>, and&nbsp;<strong>Developer</strong>&nbsp;Editions with <span>Data 360</span> enabled and the Customer Signals Intelligence add-on</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d3049e67">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d3049e67 ">To enable Customer Signals Intelligence:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d3049e67 ">
              <p style="margin-bottom:0;">Data Cloud Admin permission set</p>
            </td>

          </tr>
        </tbody>
      </table>

To use Customer Signals Intelligence, first [turn on Data 360](https://help.salesforce.com/s/articleView?id=data.c360_a_setup_provision.htm&type=5&language=en_US). Update the [Data Cloud Connector permissions](https://help.salesforce.com/s/articleView?id=service.csi_update_vad_perms.htm&release=264.0.0&type=5 "To ingest objects and fields into Data 360, update the Data Cloud Connector permission set in your org .").

1. From Setup, in the Quick Find box, enter Customer, and then select **Customer Signals Intelligence**.
2. Turn on **Customer Signals Intelligence**.
3. To use AI Services, [turn on Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_enable.htm&language=en_US).  If you don’t turn on Einstein Generative AI, you won’t be able to configure AI Services.

When you enable channels, all historic data is ingested into Data 360 and uses Data 360 credits. For more information on consumption, see [Billing Considerations for Customer Signals Intelligence](https://help.salesforce.com/s/articleView?id=service.concept_cxi_billing_usage_type.htm&type=5&language=en_US).