---
schema_version: "1"
id: 4ac28896da3c48730bbfa19be8b4355eaab49adc7e901f37ef3983142eeeb705
title: Swarm in Lightning Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/swarming_in_lex.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.swarming_in_lex.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 114fa208fbdae6e0ba08d9b629b0aaf1caec5bec1c593486087ce29d40b00e90
description: Collaboration with swarming starts when a support rep sends a swarm request to get help to resolve an issue. Start a swarm from a record in Salesforce and collaborate with experts from the swarm record’s feed.
products:
  - Service Cloud
release: "264"
---
# Swarm in Lightning Experience

Collaboration with swarming starts when a support rep sends a swarm request to get help to resolve an issue. Start a swarm from a record in Salesforce and collaborate with experts from the swarm record’s feed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. Select the **Begin Swarming** flow action. It may be a quick action, dynamic action, or in the Actions & Recommendations panel.
2. Choose how you’d like to add members to the swarm. To add specific team members, select the corresponding option, and then enter their name.
    
    ![Add skills for begin swarming modal](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/swarm_begin_swarm_modal.png)
    
    Expert Finder uses skills-based routing to find the person with the right skills and availability and capacity to get the job done.
3. Select the **Add another swarm member** checkbox, and then enter details for each person you want to add to the swarm. Then click **Next** to create your swarm record.
4. Enter a description of the issue, such as, I need help with a Java and Perl issue, and then click **Next**.
5. Start a conversation with experts in the Chatter feed.
    
    ![Chatter feed highlighted on Swarm record](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/swarming/swarm_lightning_chatter.png)