---
schema_version: "1"
id: 7a2cc7f50b83e23d0bfe9587bdc82f13e785bed57e1f39851db0af7a777cd396
title: Setting Up Your Service Catalog Site
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_site_setup_intro.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_site_setup_intro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 473a1c537dfb28bcd136583be11e17ba391ced621d378e6c7362363a49de1027
description: Use the Service Catalog site to open your Service Catalog to your customers and partners for them to easily browse your catalog and request catalog items.
products:
  - Service Cloud
release: "264"
---
# Setting Up Your Service Catalog Site

Use the Service Catalog site to open your Service Catalog to your customers and partners for them to easily browse your catalog and request catalog items.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The Service Catalog Site is a CRM-powered self-service site that connects your customers and partners with your Service Catalog to browse and request catalog items. Setup of your Service Catalog site requires configuration tasks in Salesforce Setup and Experience Builder, which is where you build, customize, and manage your site. Service Catalog supports the Aura and Lightning Web Runtime (LWR) frameworks from Experience Cloud.

Before you can set up your Service Catalog site, you must:

- Set up the required Service Catalog permission assignments.
- Build a Service Catalog that contains at least one active fulfillment, catalog category, and catalog item.

To complete these prerequisites, refer to the Service Catalog setup documentation. To get started with your Service Catalog site setup, review the setup map for a quick start guide.

![Service Catalog site learning map](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_banner.png)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="svc_site_setup_intro__image_ygf_ktc_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_site_setup_intro__image_ygf_ktc_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/learning_maps/lm_start.png" alt="Start"></span>
            </p>
            <p>
              <strong>1. Learn the Basics</strong>
            </p>
            <p>Review the
              provided glossary, resource hub, and site basics overview to understand what the
              Service Catalog site is, its affiliation with Experience Cloud, and its custom pages
              and components.</p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_get_oriented.htm&amp;release=264.0.0&amp;type=5" title="Use the provided resources and overview information to learn the basics of the Service Catalog site.">Getting Oriented with the Service Catalog Site</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_glossary.htm&amp;release=264.0.0&amp;type=5" title="Get familiar with the key terms used in this documentation. The terms are curated for Service Catalog and supplement the Experience Cloud glossary.">Service Catalog Site Glossary</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_resources.htm&amp;release=264.0.0&amp;type=5" title="Resources are available to help you understand the relationship between Experience Cloud and the Service Catalog site.">Service Catalog Site Resource Hub</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_comps_temps_ov.htm&amp;release=264.0.0&amp;type=5" title="The Service Catalog Site is a CRM-powered self-service site that connects your customers and partners with your Service Catalog to browse and request catalog items.">Service Catalog Site Basics</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="svc_site_setup_intro__image_ogv_ltc_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_site_setup_intro__image_ogv_ltc_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/learning_maps/lm_build_1.png" alt="Wrench"></span>
            </p>
            <p>
              <strong>2. Get Ready to Build Your
                Site</strong>
            </p>
            <p>Familiarize yourself with the Service Catalog site CRM configurations
              and permissions assignments, which are both required and in addition to the Service
              Catalog CRM permissions and configurations.</p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_prep.htm&amp;release=264.0.0&amp;type=5" title="Before you start building your Service Catalog site, head to Salesforce Setup to prep your org to become a customer or partner-facing site.">Preparing to Build Your Service Catalog Site</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_determine_setup.htm&amp;release=264.0.0&amp;type=5" title="Your Service Catalog site setup steps are specific to your affiliation with Experience Cloud. Use the provided guidance to determine your setup steps.">Determining Your Setup Pathway</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_crm_configs.htm&amp;release=264.0.0&amp;type=5" title="Several configurations are required in Setup for you to build your Service Catalog site with Experience Cloud.">Set the Service Catalog Site Setup Configurations</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_permission_assignments.htm&amp;release=264.0.0&amp;type=5" title="Review and assign the permissions each site user requires for access and use of your Service Catalog site and its features.">Assign Site Permissions</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="svc_site_setup_intro__image_xck_ptc_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_site_setup_intro__image_xck_ptc_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/learning_maps/lm_integrate_1.png" alt="Next"></span>
            </p>
            <p>
              <strong>3. Build, Customize, and Launch Your
                Site</strong>
            </p>
            <p>Use Experience Builder to quickly build, customize, and launch your
              Aura or LWR Service Catalog site using the preconfigured site pages and
              components.</p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_build.htm&amp;release=264.0.0&amp;type=5" title="Build the pages and configure the components that comprise the Service Catalog site.">Building Your Service Catalog Site</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_aura_setup.htm&amp;release=264.0.0&amp;type=5" title="Take the Aura setup pathway to set up your Service Catalog Site using the Aura framework.">Aura Setup Pathway</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_lwr_setup.htm&amp;release=264.0.0&amp;type=5" title="Take the LWR setup pathway to set up your Service Catalog Site using the LWR framework.">LWR Setup Pathway</a>
            </p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_alt_setup.htm&amp;release=264.0.0&amp;type=5" title="Take the steps in this setup pathway to set up Service Catalog Guest Users in sites alternative to Experience Cloud, such as Salesforce Sites and externally built sites.">Alternative Sites Setup Pathway</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_launch.htm&amp;release=264.0.0&amp;type=5" title="To go live with your site to your customers and partners, set your site admin settings, and then publish and activate your site.">Launching Your Service Catalog Site</a>
            </p>
          </td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>
              <a name="svc_site_setup_intro__image_xsf_rtc_scc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="svc_site_setup_intro__image_xsf_rtc_scc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/resources-global/_corporate/images/learning_maps/lm_explore_end_2.png" alt="End"></span>
            </p>
            <p>
              <strong>4. Extend Your Site with AI
                (Beta)</strong>
            </p>
            <p>Set up Agent in Service Catalog to help your customers
              resolve their questions faster with AI (Beta).</p>
            <p>
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_copilot_ov.htm&amp;release=264.0.0&amp;type=5" title="Drive self-serve case deflection in your Service Catalog site with Agent, your AI assistant for Service Catalog. Through a conversational interface, Agent uses an LLM to identify and execute relevant actions to resolve customer contact reasons without customers navigating your catalog or contacting support.">Integrating AI into Your Service Catalog (Beta)</a>
            </p>
            <p style="margin-bottom:0;">
              <a href="https://help.salesforce.com/s/articleView?id=service.svc_site_copilot_learn.htm&amp;release=264.0.0&amp;type=5" title="Learn the feature fundamentals and important permissions information.">Service Catalog in Agentforce (Beta)</a>
            </p>
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">&nbsp;</td>

          <td class="slds-cell-wrap" style="vertical-align:top;">&nbsp;</td>

        </tr>
      </tbody>
    </table>

#### See Also

- [_Salesforce Help_: Create a Catalog Category](https://help.salesforce.com/s/articleView?id=service.svc_catalog_category.htm&release=264.0.0&type=5 "A catalog category represents groups of catalog items in Service Catalog. Catalog categories are used only in Service Catalog. Organizing catalog items under a catalog category makes those catalog items viewable in Aura.")
- [_Salesforce Help_: Create a Catalog Item](https://help.salesforce.com/s/articleView?id=service.svc_create_a_catalog_item.htm&release=264.0.0&type=5 "Catalog items are pieces of metadata that represent items available in the service catalog. Items require an associated catalog fulfillment and relationship to a categorization option: a data category or a catalog category. Customers use finished catalog items to generate catalog requests, making it vital that you structure catalog items to get the information you require to answer those requests.")
- [_Salesforce Help_: Service Catalog Permissions](https://help.salesforce.com/s/articleView?id=service.svc_service_catalog_permissions.htm&release=264.0.0&type=5 "Review the permissions each user requires to access Service Catalog features within your service catalog. Assign new users the Service Catalog Builder permission set to get started.")
- [_Salesforce Help_: Experience Cloud](https://help.salesforce.com/s/articleView?id=experience.networks_overview.htm&type=5&language=en_US)