---
schema_version: "1"
id: 7a717f4236304726dfc4427e4970506dc8e610c9bb5cbc49b9dfe85e007da3cd
title: Service Catalog Site Permissions Assignments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_site_permission_assignments.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_site_permission_assignments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 24ed58032b58bb7ac45bde796d2943b05435a1957e4bb3e4dc3b1ed283c2e591
description: Review and assign the permissions each site user requires for access and use of your Service Catalog site and its features.
products:
  - Service Cloud
release: "264"
---
# Service Catalog Site Permissions Assignments

Review and assign the permissions each site user requires for access and use of your Service Catalog site and its features.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Before You Get Started

Service Catalog site accessibility is provided by the Service Catalog site permission set assignments, which are required and in addition to the general Service Catalog permissions assignments. Ensure you’ve completed those permissions assignments and that you’re assigned the Service Catalog User permission set before you proceed.

In addition, the Service Catalog site licensing setup is Experience Cloud framework-specific. Review all licensing information carefully. We recommend contacting your Salesforce account executive for any needed setup assistance.

## Personas

The Service Catalog site permissions assignments are provided to these personas who are specific to the Experience framework you’re using to build your site. For LWR, you can choose to have only one user be the site builder and manager.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e75">Persona</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e78">Description</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e75 ">
              <p><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_builder.png" alt="Aura Service Catalog site builder"></span> Aura Service Catalog Site
                Builder</p>
              <p style="margin-bottom:0;"><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_builder.png" alt="LWR Service Catalog site builder"></span> LWR Service Catalog Site
                Builder</p>
            </td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e78 ">Builds, configures, and styles the Service Catalog site pages and
              components.</td>

          </tr>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e75 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_lwr_site_manager.png" alt="LWR Service Catalog site manager"></span> LWR Service Catalog Site
              Manager</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e78 ">Selects the data categories to show in the Service Catalog site from Experience
              Workspaces.</td>

          </tr>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e75 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_user.png" alt="Service Catalog site user"></span> Service Catalog Site User</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e78 ">Any user who has Service Catalog feature access to request products and
              services from your Service Catalog.</td>

          </tr>
          <tr class="">
            <td data-label="Persona" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e75 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_user.png" alt="Service Catalog site user"></span> Service Catalog Site Guest User</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e78 ">Any user who accesses your site and requests products and services from your
              Service Catalog without logging in.</td>

          </tr>
        </tbody>
      </table>

## Required Licensing

Because your site is an extension of your Salesforce org that provides end users access to your Service Catalog through Experience Cloud, each persona also requires Experience Cloud permissions assignments. For this reason, all your Service Catalog site users must have an assigned Experience Cloud license and the Service Catalog Site User permissions assignments.

Service Catalog supports these Experience Cloud licenses.

- Customer Community
- Customer Community Login
- Customer Community Plus
- Customer Community Plus Login
- Partner Community
- Partner Community Login

Each Experience Cloud license provides Service Catalog site users external access to your Service Catalog site. External users are authenticated users of your site but not members of your org.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png)

Note External App and Channel Account licenses are available for use with your Service Catalog site. Contact your Salesforce account executive for setup assistance.

## Permissions Assignments

Review the permissions table, and then use the provided documentation to assign each user their permissions.

Keep these considerations in mind.

- Service Catalog site users require a custom permissions set: External Service Catalog Site User. This permission set requires the specified system and object permissions.
- If you’re adding Service Catalog to an Experience Site that has community users, create and provide the External Service Catalog Site User custom permission set to your community users.
- If you have a newly generated Experience Cloud site without community users, create your community users and then create and provide them with the External Service Catalog Site User custom permission set.
- Make sure that your site users and guest users have read, write, and edit access for the objects and their fields used in the flows that are included in your fulfillments.
- If you’re using the LWR framework, make sure that the Enables Data Categories in LWR Sites org permission and Manage Data Categories system permission are enabled.

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important All Service Catalog site users require a custom permission set that contains the specified system and object permissions.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:13.966480446927374%">
          <col style="width:14.94413407821229%">
          <col style="width:14.385474860335194%">
          <col style="width:14.385474860335194%">
          <col style="width:14.385474860335194%">
          <col style="width:13.966480446927374%">
          <col style="width:13.966480446927374%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e243">User</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e246">User License</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e249">Profile</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e252">Permission Set License</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e255">Permission Set</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e259">System Permissions</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d178115e262">Object Permissions</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e243 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_builder.png" alt="LWR Service Catalog site builder"></span> Aura Service Catalog Site
              Builder</td>

            <td data-label="User License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e246 ">Salesforce</td>

            <td data-label="Profile" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e249 ">
              <p>System Admin </p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;"> Standard User</p>
            </td>

            <td data-label="Permission Set License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e252 ">Service Catalog Access</td>

            <td data-label="Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e255 ">Service Catalog User</td>

            <td data-label="System Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e259 ">Create and Setup Experiences</td>

            <td data-label="Object Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e262 ">None</td>

          </tr>
          <tr class="">
            <td data-label="User" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e243 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_builder.png" alt="LWR Service Catalog site builder"></span> LWR Service Catalog Site
              Builder</td>

            <td data-label="User License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e246 ">Salesforce</td>

            <td data-label="Profile" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e249 ">
              <p>System Admin </p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;"> Standard User</p>
            </td>

            <td data-label="Permission Set License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e252 ">Service Catalog Access</td>

            <td data-label="Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e255 ">Service Catalog User</td>

            <td data-label="System Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e259 ">Create and Setup Experiences</td>

            <td data-label="Object Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e262 ">None</td>

          </tr>
          <tr class="">
            <td data-label="User" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e243 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_lwr_site_manager.png" alt="LWR Service Catalog site Manager"></span> LWR Service Catalog Site
              Manager</td>

            <td data-label="User License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e246 ">Salesforce</td>

            <td data-label="Profile" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e249 ">
              <p>System Admin </p>
              <p style="margin-bottom:0;">OR</p>
              <p style="margin-bottom:0;"> Standard User</p>
            </td>

            <td data-label="Permission Set License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e252 ">Service Catalog Access</td>

            <td data-label="Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e255 ">
              <p>Service Catalog User </p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;"> Data Categories Builder</p>
            </td>

            <td data-label="System Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e259 ">
              <p>Manage Data Categories </p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;"> Create and Setup Experiences</p>
            </td>

            <td data-label="Object Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e262 ">None</td>

          </tr>
          <tr class="">
            <td data-label="User" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e243 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_builder.png" alt="LWR Service Catalog site builder"></span> Service Catalog Agent
              Action Builder</td>

            <td data-label="User License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e246 ">Salesforce</td>

            <td data-label="Profile" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e249 ">System Admin </td>

            <td data-label="Permission Set License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e252 ">
              <p>Service Catalog Access </p>
              <p>AND</p>
              <p> Einstein GPT</p>
              <p style="margin-bottom:0;">AND</p>
              <p style="margin-bottom:0;"> Einstein Prompt
                Templates</p>
            </td>

            <td data-label="Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e255 ">
              <p>Service Catalog Builder </p>
              <p>AND</p>
              <p> Agentforce Default Admin</p>
              <p>AND</p>
              <p style="margin-bottom:0;">Prompt Template Manager</p>
            </td>

            <td data-label="System Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e259 ">None</td>

            <td data-label="Object Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e262 ">None</td>

          </tr>
          <tr class="">
            <td data-label="User" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e243 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_user.png" alt="Service Catalog site user"></span> Service Catalog Site User</td>

            <td data-label="User License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e246 ">
              <p>Use one of these licenses.</p>
              <ul>
                <li>Channel Account</li>
                <li>Customer Community </li>
                <li>Customer Community Login</li>
                <li>Customer Community Plus</li>
                <li>Customer Community Plus Login</li>
                <li>External App</li>
                <li>Partner Community</li>
                <li>Partner Community Login</li>
              </ul>
            </td>

            <td data-label="Profile" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e249 ">
              <p>Use one of these user profiles.</p>
              <ul>
                <li>Channel Account User</li>
                <li>Customer Community User</li>
                <li>Customer Community Login User</li>
                <li>Customer Community Plus User</li>
                <li> Customer Community Plus Login User </li>
                <li>External Apps User</li>
                <li>Partner Community User </li>
                <li>Partner Community Login User</li>
              </ul>
            </td>

            <td data-label="Permission Set License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e252 ">None</td>

            <td data-label="Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e255 ">External Service Catalog Site User (Custom permission set)</td>

            <td data-label="System Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e259 ">Use Service Catalog</td>

            <td data-label="Object Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e262 ">
              <ul>
                <li>Read and create object permissions for the Service Catalog Request and Service
                  Catalog Request Related Item objects and their fields</li>

                <li>Read and create access for the objects and their fields used in the screen
                  flows that are part of your catalog fulfillments</li>

                <li>Read access to the Knowledge object (optional)</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="User" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e243 "><span style="vertical-align:text-bottom;display:inline-block;"><img style="width:25px;margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/service_catalog/svc_site_user.png" alt="Service Catalog site user"></span> Service Catalog Guest User</td>

            <td data-label="User License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e246 ">None</td>

            <td data-label="Profile" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e249 ">None</td>

            <td data-label="Permission Set License" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e252 ">Service Catalog Guest Access</td>

            <td data-label="Permission Set" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e255 ">Use Service Catalog for Guest</td>

            <td data-label="System Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e259 ">Use Service Catalog for Guest User</td>

            <td data-label="Object Permissions" class="slds-cell-wrap" style="vertical-align:top;" headers="d178115e262 ">
              <ul>
                <li>Read and create object permissions for the Service Catalog Request and Service
                  Catalog Request Related Item objects and their fields</li>

                <li>Read and create access for the objects and their fields used in the screen
                  flows that are part of your catalog fulfillments</li>

                <li>Read access to the Knowledge object (optional)</li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>

#### See Also

- [_Salesforce Help_: Create Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_create.htm&type=5&language=en_US)
- [_Salesforce Help_: Guidelines for Creating Permission Sets and Permission Set Groups](https://help.salesforce.com/s/articleView?id=platform.perm_sets_best_practices.htm&type=5&language=en_US)
- [_Salesforce Help_: Service Catalog Permissions](https://help.salesforce.com/s/articleView?id=service.svc_service_catalog_permissions.htm&release=264.0.0&type=5 "Review the permissions each user requires to access Service Catalog features within your service catalog. Assign new users the Service Catalog Builder permission set to get started.")