---
schema_version: "1"
id: a20b5eed9702ec5a0f540eb3bdbf08bce3700d7a7369c620407485e3e4ffc9a8
title: Service Catalog Permissions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_service_catalog_permissions.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_service_catalog_permissions.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 05e34e37feb4e8e606063985f72c31822667741b3cc7aca29743887ca53b54b5
description: Review the permissions each user requires to access Service Catalog features within your service catalog. Assign new users the Service Catalog Builder permission set to get started.
products:
  - Service Cloud
release: "264"
---
# Service Catalog Permissions

Review the permissions each user requires to access Service Catalog features within your service catalog. Assign new users the Service Catalog Builder permission set to get started.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Permissions for each user include a user license, profile, permission set license, and permission set. To complete the assignment process, review the permissions table, and then use the provided documentation to assign each user their permissions.

You must create the Data Categories Builder permission set, a custom permission set that enables system permissions Manage Data Categories and Customize Applications. Ensure that you’ve enabled all permissions and settings for Data Categories.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">&nbsp;</td></tr></tbody></table>

You must create the Eligibility Rules Builder permission set, a custom permission set that enables system permissions Manage Service Catalog and Customize Application.

If you have Knowledge enabled, make sure that the Knowledge User field is selected in the User Detail settings of your user profile. Then assign the Knowledge user permissions. See [Lightning Knowledge User Access.](https://help.salesforce.com/s/articleView?id=service.knowledge_setup_users_lex.htm&type=5&language=en_US)

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <thead class="slds-text-title_caps ">
        <tr><th class="slds-cell-wrap" scope="col" id="d165349e78">User</th>
        <th class="slds-cell-wrap" scope="col" id="d165349e81">User License</th>
        <th class="slds-cell-wrap" scope="col" id="d165349e84">Profile</th>
        <th class="slds-cell-wrap" scope="col" id="d165349e87">Permission Set Licenses</th>
        <th class="slds-cell-wrap" scope="col" id="d165349e90">Permission Sets</th>
      </tr></thead>
      <tbody><tr class="">
        <td class="slds-cell-wrap" data-label="User" headers="d165349e78">Service Catalog Admin</td>
        <td class="slds-cell-wrap" data-label="User License" headers="d165349e81">Salesforce</td>
        <td class="slds-cell-wrap" data-label="Profile" headers="d165349e84">System Administrator</td>
        <td class="slds-cell-wrap" data-label="Permission Set Licenses" headers="d165349e87">Service Catalog Access</td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d165349e90">Service Catalog Builder</td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="User" headers="d165349e78">Service Catalog Builder</td>
        <td class="slds-cell-wrap" data-label="User License" headers="d165349e81">Salesforce</td>
        <td class="slds-cell-wrap" data-label="Profile" headers="d165349e84">Standard User</td>
        <td class="slds-cell-wrap" data-label="Permission Set Licenses" headers="d165349e87">Service Catalog Access</td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d165349e90">Service Catalog Builder</td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="User" headers="d165349e78">Service Catalog Data Categories Builder</td>
        <td class="slds-cell-wrap" data-label="User License" headers="d165349e81">Salesforce</td>
        <td class="slds-cell-wrap" data-label="Profile" headers="d165349e84">Standard User</td>
        <td class="slds-cell-wrap" data-label="Permission Set Licenses" headers="d165349e87">Service Catalog Access</td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d165349e90">Service Catalog Builder<p>AND</p>Data Categories Builder</td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="User" headers="d165349e78">Service Catalog Eligibility Rules Builder</td>
        <td class="slds-cell-wrap" data-label="User License" headers="d165349e81">Salesforce</td>
        <td class="slds-cell-wrap" data-label="Profile" headers="d165349e84">Standard User</td>
        <td class="slds-cell-wrap" data-label="Permission Set Licenses" headers="d165349e87">None</td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d165349e90">Eligibility Rules Builder</td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="User" headers="d165349e78">Service Catalog Agent</td>
        <td class="slds-cell-wrap" data-label="User License" headers="d165349e81">Salesforce</td>
        <td class="slds-cell-wrap" data-label="Profile" headers="d165349e84">Standard User</td>
        <td class="slds-cell-wrap" data-label="Permission Set Licenses" headers="d165349e87">Service Catalog Access</td>
        <td class="slds-cell-wrap" data-label="Permission Sets" headers="d165349e90">Service Catalog Agent</td>
      </tr>
    </tbody></table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <thead class="slds-text-title_caps ">
        <tr><th class="slds-cell-wrap" scope="col" id="d165349e193">Permission Set</th>
        <th class="slds-cell-wrap" scope="col" id="d165349e196">What It Grants You:</th>
      </tr></thead>
      <tbody><tr class="">
        <td class="slds-cell-wrap" data-label="Permission Set" headers="d165349e193">Service Catalog Builder</td>
        <td class="slds-cell-wrap" data-label="What It Grants You:" headers="d165349e196">
          <ul>
            <li dir="ltr">Access to Service Catalog Builder in Setup</li>

            <li dir="ltr">Full access to Service Catalog Item Definition, Service Catalog Category,
              Service Catalog Category Item, Service Catalog Fulfillment Flow, and Service Catalog
              Fulfillment Flow Item</li>

            <li dir="ltr">Ability to create flows with processType ServiceCatalogItemFlow.</li>

            <li dir="ltr">Create, Read, Update, Delete, View All Records, and Modify All Records on
              Catalog Request and Catalog Request records</li>

            <li>Ability to manage fulfillments</li>

            <li>Ability to view roles and role hierarchies</li>

          </ul>

        </td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="Permission Set" headers="d165349e193">Service Catalog User</td>
        <td class="slds-cell-wrap" data-label="What It Grants You:" headers="d165349e196">
          <ul>
            <li dir="ltr">Read access to Service Catalog Category and Service Catalog Item</li>

            <li dir="ltr">Create and Read access to Catalog Request and Catalog Request Related
              Item<div class="slds-box slds-box_x-small slds-theme_shade slds-m-top_medium slds-m-bottom_medium">
                <div class="slds-media slds-media_responsive">
                  <div class="slds-media__figure"><span class="slds-icon_container slds-icon_container_circle slds-icon-note-note"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_note.png" alt="Note"></span></div>
                  <div class="slds-media__body" style="padding-top:.5rem;padding-bottom:.5rem;"><span class="slds-text-title_caps">Note</span> Permission sets or sharing rules still determine sharing access to
                    individual records.</div>
                </div>
              </div>
            </li>

            <li>Ability to run fulfillments</li>

          </ul>

        </td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="Permission Set" headers="d165349e193">Service Catalog Data Categories Builder</td>
        <td class="slds-cell-wrap" data-label="What It Grants You:" headers="d165349e196">
          <ul>
            <li>Ability to create data categories.</li>

            <li>Ability to change the categorization method to Data Categories.</li>

            <li> Customize Application system permissions.</li>

          </ul>

        </td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="Permission Set" headers="d165349e193">Service Catalog Eligibility Rules Builder</td>
        <td class="slds-cell-wrap" data-label="What It Grants You:" headers="d165349e196">
          <ul>
            <li>Ability to create eligibility rules in Setup.</li>

            <li>Ability to assign eligibility rules to catalog items.</li>

            <li>Ability to edit existing eligibility rules.</li>

            <li>Customize Application system permissions.</li>

          </ul>

        </td>
      </tr>
      <tr class="">
        <td class="slds-cell-wrap" data-label="Permission Set" headers="d165349e193">Service Catalog Agent</td>
        <td class="slds-cell-wrap" data-label="What It Grants You:" headers="d165349e196">
          <ul>
            <li>Ability to make catalog requests for items.</li>

            <li>Read access to Catalog Item and Catalog Category.</li>

            <li>Ability to run catalog items on behalf of another contact. </li>

            <li>Ability to run flows.</li>

          </ul>

        </td>
      </tr>
    </tbody></table>

#### See Also

- [_Salesforce Help_: Guidelines for Creating Permission Sets and Permission Set Groups](https://help.salesforce.com/s/articleView?id=platform.perm_sets_best_practices.htm&type=5&language=en_US)
- [_Salesforce Help_: Create Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_create.htm&type=5&language=en_US)
- [_Salesforce Help_: Service Catalog Site Permission Set Assignments](https://help.salesforce.com/s/articleView?id=service.svc_site_permission_assignments.htm&type=5&language=en_US)