---
schema_version: "1"
id: 142f191382a9a9f4409a98d77d3803a530bd3194663acbd15b70b6ae1ac8e65e
title: Create a Data Category Group
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_dc.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_dc.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f8d78a7fd48e951efcc7ec06cf68e61ce79a14c1dd5488edcb3873264922097e
description: Data categories offer an alternative type of categorization for catalog items. Data categories are used with other Service products such as Knowledge. Organizing catalog items under a data category makes those catalog items viewable on LWR sites.
products:
  - Service Cloud
release: "264"
---
# Create a Data Category Group

Data categories offer an alternative type of categorization for catalog items. Data categories are used with other Service products such as Knowledge. Organizing catalog items under a data category makes those catalog items viewable on LWR sites.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Service Catalog, and under Process Automation, select **Service Catalog**, then select **Catalog Settings**.
2. On the Catalog Categorization Method dropdown, select **Data Categories**.
3. Click **Categories Builder**.
    
    Data Categories Setup appears.
4. To create a data category group, click **New**.
5. Enter a name and a description for your data category group.
6. Click **Save**.
    
    Your new data category group is saved in an inactive state.
7. To activate your data category group, under Inactive Category Groups, hover over your data category and click the Activate Category Group icon (![Edit Category Group](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/support/images/knowledge/knowledge_categorygroup_activate.png)).
8. To add sibling categories, hover over your category, and then select **Actions** | **Add Sibling Category**.
9. To add child categories, hover over your category, and then select **Actions** | **Add Child Category**. You can have up to 5 levels in a data category group hierarchy.
    
    You can add sibling and child data categories before or after activating.
10. Save your work.

You can edit and delete created data category groups, and data categories within data category groups. Return your data category group to an inactive state before you delete it.

If you delete a data category that has category items in it, reassign those catalog items to another data category. Catalog items without a data category appear in Catalog Management under Items without categories.

#### See Also

- [_Salesforce Help_: Work With Data Categories](https://help.salesforce.com/s/articleView?id=service.category_whatis.htm&type=5&language=en_US)