---
schema_version: "1"
id: d75d5a608cfa010d0e9ea569e0b8729f007dbba30c1377a834b6532e0608fda9
title: Create a Catalog Fulfillment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/svc_create_catalog_fulfillment.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.svc_create_catalog_fulfillment.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bcf46d24e45d446244a48f5a1790b6bd76230257a0d57112b1f7945af2798d54
description: Creating catalog fulfillments in Service Catalog gives admins more flexibility in the type of information they can seek from customers.
products:
  - Service Cloud
release: "264"
---
# Create a Catalog Fulfillment

Creating catalog fulfillments in Service Catalog gives admins more flexibility in the type of information they can seek from customers.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

1. From Setup, in the Quick Find box, enter Service Catalog, and under Process Automation, select **Service Catalog**, and then select **Catalog Fulfillments**.
2. To create a catalog fulfillment, click **New**.
3. Select an active flow that acts as a base for your fulfillment, and then click **Next**. The flow inputs on the flow you select determine the types of inputs that are available for your fulfillment later.
4. Enter a name and a description for your catalog fulfillment, and then click **Map Fields**.
    
    1. To create a fulfillment without any decoration of the base flow, click **Skip Mapping**.
    
    All the fields available on the flow you selected appear.
5. Select the input fields you want to map to the fulfillment, then click the middle button to map them to the fulfillment.
6. Click **Decorate**.
    
    The flow inputs are mapped to fulfillment inputs, and your fulfillment appears in a draft state.
7. Use the **Additional Questions** dropdown to select the input that enables additional questions on your fulfillment. That input is marked with the Additional Questions flag.
    
    Only one input can be marked with the Additional Questions flag.
8. To add or remove inputs from the fulfillment, or add specific content to the inputs selected, click **Edit Mapping**. You can only add inputs that are present on the active flow your fulfillment is based on.
9. To make an input value required on catalog items related to this fulfillment, select **Required**.
10. Click **Save**.

You can edit, clone, and delete catalog fulfillments. You can only edit catalog fulfillments that you created.

Before you edit or delete your catalog fulfillment, unassociate all related catalog items from the catalog fulfillment you want to edit or delete. Those catalog items must be associated with other active catalog fulfillments or deleted. If you don’t unassociate a catalog item before editing the related fulfillment, an alert shows on the catalog item.

You can’t retrieve deleted fulfillments.

When you clone a catalog fulfillment, the new fulfillment clone doesn’t come with any related catalog items.

Service Catalog doesn’t support using screen flows with pauses as a base for fulfillments.

- **[Share Fulfillments with Guest Users](https://help.salesforce.com/s/articleView?id=service.svc_share_fulfillments_with_guest_users.htm&release=264.0.0&type=5)**  
    Giving guest users access to fulfillments permits them to execute the catalog items related to that fulfillment.

#### See Also

- [_Salesforce Help_: Considerations for Using Flows in LWR](https://help.salesforce.com/s/articleView?id=experience.networks_lwr_flow_limitations.htm&type=5&language=en_US)