A catalog category represents groups of catalog items in Service Catalog. Catalog
categories are used only in Service Catalog. Organizing catalog items under a catalog category
makes those catalog items viewable in Aura.
Required Editions
You can organize categories under a primary category. In Service Catalog, you can create up to
200 categories: 100 primary categories and 100 secondary categories.
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From Setup, in the Quick Find box, enter Service Catalog, and under
Process Automation, select Service Catalog, and then select
Catalog Settings.
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On the Catalog Categorization Method dropdown, select Catalog Categories.
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Click Categories Builder. The Service Catalog Builder appears.
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To create a catalog category, click New Catalog Category.
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Enter a name, select a parent category (if applicable), and upload an optional image.
We recommend that uploaded images are in 2:12 aspect ratio.
A
category can have only one parent category; you can’t nest parent categories.
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Save your work.
When a category is created, it’s always visible in Service Catalog. A category is visible
in the Service community only when it’s active and at least one item is visible to the
user.
You can edit and delete created catalog categories. You can delete a catalog category in
Service Catalog only if it has no assigned catalog items. When all items are removed, a category
can be deprecated and hidden from the UI, but still available for reporting.
