---
schema_version: "1"
id: 3cdec537cd88ffff3100ed080181be749d91ea346002fddba85813cc607dd29e
title: Set Up Service-Level Agreements
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/support_service_level_agreements.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.support_service_level_agreements.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fab529cbc32bc42956199b6954ab15f5514e4e6f24f1988edba21bb45f90b702
description: A service-level agreement (SLA) is a commitment between you and your customer. Manage your service-level agreements with service contracts, entitlements, and milestones.
products:
  - Service Cloud
release: "264"
---
# Set Up Service-Level Agreements

A service-level agreement (SLA) is a commitment between you and your customer. Manage your service-level agreements with service contracts, entitlements, and milestones.

- **[Set Up and Manage Entitlements and Milestones](https://help.salesforce.com/s/articleView?id=service.entitlements_parent_admin.htm&release=264.0.0&type=5)**  
    Give your customers the level of support you’ve promised them. Entitlement management lets you define, enforce, and track customer service levels as part of your support management process.
- **[Simplified SLA Setup: Configure Entitlements and Milestones](https://help.salesforce.com/s/articleView?id=service.entitlements_simplified_sla_setup_parent.htm&release=264.0.0&type=5)**  
    Configure SLA Management (previously Entitlement Management) with fewer steps with a simplified user interface. The new configuration interface is more intuitive and accessible, reduces implementation efforts, and improves the overall user experience.