---
schema_version: "1"
id: 4d24d10e77ec53f6b927be299714be8d6fd2e4f3772be9f47c912b73eae2f3fb
title: Create Communication Channels for Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/support_service_channels.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.support_service_channels.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 58baaece0f35e6416eeb82b0b0ff37917b5230c37e89d2d534198d86658336e5
description: Agentforce Service (formerly Service Cloud) offers many ways for your customers to contact you, including phone, web chat, WhatsApp, and SMS. Set up a mix of channels to make it easier for customers to reach you.
products:
  - Service Cloud
release: "264"
---
# Create Communication Channels for Service

Agentforce Service (formerly Service Cloud) offers many ways for your customers to contact you, including phone, web chat, WhatsApp, and SMS. Set up a mix of channels to make it easier for customers to reach you.

To set up an AI-first, fully integrated contact center with voice, messaging, email, and web capabilities, see [Contact Center](https://help.salesforce.com/s/articleView?id=service.contact_center.htm&type=5&language=en_US).