---
schema_version: "1"
id: 689931759d145e1d25b989dc3dd84001e5c88344a2fddbbfd27c79e7d6775610
title: Explore Legacy Service Features
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/support_legacy.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.support_legacy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 65ba743a2081315ee3e9deb8342219e7976253423a39f06696a162a9928b7e03
description: Locate documentation for earlier versions of Agentforce Service (formerly Service Cloud) features that we've upgraded.
products:
  - Service Cloud
release: "264"
---
# Explore Legacy Service Features

Locate documentation for earlier versions of Agentforce Service (formerly Service Cloud) features that we've upgraded.

To view documentation for newer features, see [Agentforce Service Documentation](https://help.salesforce.com/s/articleView?id=service.service_cloud.htm&type=5&language=en_US).

- **[Supported Editions for Legacy Service Features](https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&release=264.0.0&type=5)**  
    Learn about the editions and user interfaces that support earlier versions of Agentforce Service (formerly Service Cloud) features.
- **[Chat with Customers on Your Website](https://help.salesforce.com/s/articleView?id=service.live_agent_intro.htm&release=264.0.0&type=5)**  
    Give your customers real-time support with web chat. Add chat buttons to your web pages and send automatic chat invitations to people browsing your website.
- **[Phone from a Call Center with Open CTI](https://help.salesforce.com/s/articleView?id=service.cti_channel.htm&release=264.0.0&type=5)**  
    Help customers over the phone. Use Open CTI to connect your phone system to Salesforce. Then use the Call Center to set it up.
- **[Set Up Your Self-Service Portal](https://help.salesforce.com/s/articleView?id=service.customize_selfservice.htm&release=264.0.0&type=5)**  
    Self-Service provides an online support channel for your customers, allowing them to resolve their inquiries without contacting a customer service rep.
- **[Encourage Idea Creation and Sharing in Experience Cloud Sites](https://help.salesforce.com/s/articleView?id=service.ideas_salesforce_communities.htm&release=264.0.0&type=5)**  
    Add your Ideas users to Experience Cloud sites to take advantage of new ways to collaborate.
- **[Use Zones to Organize Idea Communities](https://help.salesforce.com/s/articleView?id=service.ideas_communities.htm&release=264.0.0&type=5)**  
    Zones organize ideas and questions into logical groups, with each zone having its own focus and unique ideas and questions. Zones are shared by the Ideas, Answers, and Chatter Answers applications, allowing you to view and create zones from those locations.
- **[Track Solutions to Service Issues](https://help.salesforce.com/s/articleView?id=service.sol_def.htm&release=264.0.0&type=5)**  
    A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions, and publish them in a Self-Service portal.