Publish a help center of knowledge articles that your customers can browse for answers. For complicated issues, they can use a web form to submit a case.
Required Editions
| View supported editions. |
Help Center creates a self-service channel without the extra management of an Experience Cloud site and user profiles. If you’re interested in creating a self-service page that includes more advanced functionality, see the Experience Cloud sites documentation.
To set up a new help center, use the guided setup flow. The setup flow builds your help center—you give it a name and URL, create article topics, select article authors, and create a contact form. At the end of the flow, you can opt to set up other features or access helpful setup topics. When you're done, you can preview your help center with co-workers before it goes live. If you used the Service Setup Assistant to create your Service app, the Assistant creates a help center for you; just add knowledge articles and publish it.
For Essentials customers, go to Setup | Help Center, then click New.
For customers with other editions, head over to Service Setup. Under Recommended Setup, click View All and locate the Help Center Setup tile.
- Set Up Help Center with a Guided Setup Flow
Create a self-service help center in minutes with a quick guided setup flow. Name your help center and give it a URL. Select article topics and article authors. Create a contact form so customers can contact you if their questions aren’t answered.