---
schema_version: "1"
id: 042349ec7671ba7485dac48ee42798f7743025b122c4a4784192608e12a8974e
title: Extend Agentforce Service
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/support_extend.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.support_extend.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 113679f5afda71196d673a34bc0ca4d6a572d66140a5b20221d6f06cdbaf7f0c
description: Build out your implementation of Agentforce Service (formerly Service Cloud) with specialized features such as HR Service, Feedback Management, and Service Catalog.
products:
  - Service Cloud
release: "264"
---
# Extend Agentforce Service

Build out your implementation of Agentforce Service (formerly Service Cloud) with specialized features such as HR Service, Feedback Management, and Service Catalog.

- **[Support Employees with HR Service](https://help.salesforce.com/s/articleView?id=service.es_employee_service_for_enhanced_employee_support_experience.htm&release=264.0.0&type=5)**  
    HR Service creates a positive work environment and improves employee satisfaction by enabling companies to efficiently address employee queries and service requests. The streamlined workflows in HR Service improve the response times of service reps, elevating their experience and productivity. The improved employee and service rep morale ultimately drives business success.
- **[Send Surveys with Salesforce Feedback Management](https://help.salesforce.com/s/articleView?id=service.support_surveys_parent.htm&release=264.0.0&type=5)**  
    Engage customers and users with relevant, personalized surveys. Incorporate survey data into your feedback management process to gain actionable insights throughout the customer lifecycle.
- **[Deliver Field Service](https://help.salesforce.com/s/articleView?id=service.support_field_service_parent.htm&release=264.0.0&type=5)**  
    Learn about Salesforce Field Service and Click Field Service Edge.
- **[Industries Service Innovations for Service](https://help.salesforce.com/s/articleView?id=service.ise_service_innovations_from_industries.htm&release=264.0.0&type=5)**  
    Service Innovations, a collection of components from Industries available in Agentforce Service (formerly Service Cloud), can help service reps quickly resolve customer cases and proactively address issues.
- **[Enhance Self-Service Automation with Service Catalog](https://help.salesforce.com/s/articleView?id=service.svc_intro.htm&release=264.0.0&type=5)**  
    A service catalog is a portfolio of products and services that your customers and partners request. Service Catalog helps you turn your customers’ requests for those products and services into approved and documented orders. A service catalog consists of catalog items, catalog categories (groups of catalog items in the service catalog), and catalog fulfillments (automations you assign to individual catalog items).
- **[Manage Shift Scheduling](https://help.salesforce.com/s/articleView?id=service.shift_scheduling_intro.htm&release=264.0.0&type=5)**  
    Help your planners manage employee shifts efficiently. Scheduling tools—get candidates, batch assign, and mass shift update—help them find the right support reps for shifts based on scheduling rules, constraints, and objectives that you define.