---
schema_version: "1"
id: 9bbcb15305828c7b12a267f49f782fc0f493a25a4e9cf52a61afa967d4dbb82a
title: Set Up Service Plan Translation (Optional)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_translation_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_translation_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 7837398b1126ab9669ec9b45c8b36390c7e511affbdcc5762aab837ef68a6417
description: Turn on Real-Time Translations to translate service plans into service reps' preferred language.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Set Up Service Plan Translation (Optional)

Turn on Real-Time Translations to translate service plans into service reps' preferred language.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

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              <a name="sp_translation_setup__image_scz_pgf_5cc"><!-- --></a><span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" id="sp_translation_setup__image_scz_pgf_5cc" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span> This article applies to:
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            <td class="slds-cell-wrap" style="vertical-align:top;">Service Assistant for Case with guidance plans only.</td>

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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/crossmark.png" alt="X icon"></span> This article doesn't apply to:
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            <td class="slds-cell-wrap" style="vertical-align:top;">
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                <li>Service Assistant for Case with dynamic plans.</li>

                <li>Service Assistant for Messaging and Voice.</li>

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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d32163e103">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d32163e103 ">To set up Real-Time Translations for Service Assistant:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d32163e103 ">Service Planner Builder permission set.</td>

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![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note This topic provides the setup steps for translating service plans into your service reps' preferred language. It includes important details and considerations, but for complete guidance, see [Guidance Plan Translation](https://help.salesforce.com/s/articleView?id=service.sp_translation.htm&release=264.0.0&type=5 "Learn how and when Service Assistant translates guidance service plans using Real-Time Translation.").

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_important.png)

Important Translation of servce plans is only available for Service Assistant for Case with guidance plans. Translation of dynamic plans for case, messaging, and voice isn’t supported.

By default, all service plans are drafted in your company's preferred language when the language is supported by Prompt Builder. See [Supported Languages in Prompt Builder](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_localize_responses.htm&type=5&language=en_US). To have service plans translated into your service reps' preferred language, turn on Real-Time Translations and assign them the Service Plan Translation permission set.

Service Assistant supports the same languages as Real-Time Translations. A full list of languages is provided in [Considerations for Real-Time Translations](https://help.salesforce.com/s/articleView?id=service.real_time_translations_considerations.htm&type=5&language=en_US). If a service rep's preferred language isn't supported, service plans always show in English.

1. On the Service Assistant Setup page, on the Case tab, in the Customize Experience by Object section, go to the Turn on Real-Time Translations section.
2. Click **Go to Real-Time Translations**.
3. On the Real-Time Translations Setup page, under Get Started with Real-Time Translations, turn on Translate Service Plans.
4. Assign service reps the Service Plan Translation permission set.

When Real-Time Translations is turned on and service reps have the required permissions, Service Assistant automatically translates all text in a service plan into their preferred language when service reps:

- Open a new case and a case summary is drafted.
- Draft or redraft a service plan.
- Open a case with an existing case summary or drafted service plan.

![Scenario 2 example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_translation_2.png)

**Considerations**

- The translation of service plans into a service rep's preferred language isn't saved as a permanent version. Translated service plans are generated in real time and are visible only to the service rep working the service plan. If a different service rep opens the same case, a new real-time translation occurs and the plan is shown in their preferred language. When the service rep's preferred language isn't supported or they don't have the required permission set, the plan language is shown in your company's default language or English when your company language isn't supported in Prompt Builder.
- Translation of the subagent name included in the service plan summary isn't supported. The text is always shown in English. The subagent name is shown in two places: the start of the case summary and above the summary in a drafted service plan.
- If you use Real-Time Translations for Messaging and provide a custom terminology file, the file isn't available for use in Service Assistant.
- If you ground Service Assistant with quick actions and use custom quick actions, the names of the quick actions surfaced in the plan steps aren't translated (1-2). The names are shown in English. To translate the names of your custom quick actions, see [Translate Metadata Labels](https://help.salesforce.com/s/articleView?id=platform.entering_translated_terms.htm&type=5&language=en_US).
- If you ground Service Assistant in your knowledge articles, translation of the knowledge article names listed in the Sources section isn't supported (3). The names of the knowledge articles are always shown in English. The "Sources" heading is translated. See [Knowledge Grounding](https://help.salesforce.com/s/articleView?id=service.sp_knowled_topics.htm&language=en_US&type=5).
- If you set up the similar cases feature, the case statuses aren't translated (4). By default, the list always shows the number and status. The "Similar Cases" heading name is translated. See [Set Up Similar Cases](https://help.salesforce.com/s/articleView?id=service.sp_sc_ov.htm&type=5&language=en_US).

![Translation considerations example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_translation_considerations.png)