--- schema_version: "1" id: 21f5c224e8984417034e3a7bf25acb83864dcf5c21828d30497103a0abd1fd12 title: Service Plan Translation collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_translation_ov.md canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_translation_ov.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: ab30e4265e8853dd9b1c0f553cbdc50dc93603e1116996eadb3e637ca32487d3 description: Learn when and how translation occurs for Service Assistant. products: - Service Cloud - Service Intelligence release: "264" --- # Service Plan Translation Learn when and how translation occurs for Service Assistant. ### Required Editions
View supported editions.
Translation of a service plan into a service rep's preferred language is supported only for guidance plans. See [Guidance Plan Translation](https://help.salesforce.com/s/articleView?id=service.sp_translation.htm&language=en_US&type=5). Dynamic plans for case, messaging, and voice are always shown in English. However, apart from the service plan itself, the Service Assistant component contains several content elements that are translated into the service rep's preferred language. For dynamic plans, this results in a mixed-language experience when a service rep's preferred language isn't English. Here's how each content element is translated. - [Component UI Text](https://help.salesforce.com/s/articleView?id=service.sp_translation_ov.htm&release=264.0.0&type=5) - [Service Plan Content](https://help.salesforce.com/s/articleView?id=service.sp_translation_ov.htm&release=264.0.0&type=5) - [Agent Chat](https://help.salesforce.com/s/articleView?id=service.sp_translation_ov.htm&release=264.0.0&type=5) - [Capabilities](https://help.salesforce.com/s/articleView?id=service.sp_translation_ov.htm&release=264.0.0&type=5) ![Mixed-language experience in a dynamic plan](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_translation_dp_mixed.png) ## Component UI Text The Service Assistant component contains user interface (UI) text, such as the component name, buttons, headings, chat box, tool tips, and hover text. For both guidance plans and dynamic plans, UI text is always shown in each service rep's preferred language. This is the default behavior. ![Service Assistant component UI text in the service rep's preferred language](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_translation_component.png) ## Service Plan Content Service plan content includes all parts of the service plan, such as the record summary, plan section headings, plan steps, actions surfaced, and knowledge article citations. Translation of service plan content is based on the plan type. Guidance plan steps are translated into the service rep's preferred language through Real-Time Translations. See [Guidance Plan Translation](https://help.salesforce.com/s/articleView?id=service.sp_translation.htm&language=en_US&type=5). ![Guidance plan steps translated into the service rep's preferred language](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_translation_2.png) Dynamic plan summaries and steps for case, messaging, and voice are always shown in English. ![Dynamic plan summaries and steps shown in English](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_translation_step.png) ## Agent Chat Agent chat content includes the entry field description text and the agent responses returned when a service rep asks a question or requests knowledge or an action. The chat box description text is shown in the service rep's preferred language. Service reps can ask questions and request knowledge or actions in their preferred language, but agent responses are always shown in English. Knowledge article citations are shown in the language the article is written in. ![Agent chat box description text in the service rep's preferred language](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_translation_chat.png) ## Capabilities Translation for Service Assistant capability vary. Case Catch-Up and Insights is translated according to Prompt Builder supported languages. If the service rep has their language preference set to a Prompt Builder language, the card is shown in that language. Otherwise, the card shows in English. See [Prompt Builder Supported Languages](https://help.salesforce.com/s/articleView?id=ai.prompt_builder_localize_responses.htm&type=5&language=en_US). ![Agent chat box description text in the service rep's preferred language](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_ccui_translate.png) Service Replies are translated according the languages supported by Real-Time Translations. If the service rep has their language preference set to a Real-Time Translation language, the card is shown in that language. Otherwise, the card shows in English. See [Translate Service Conversations with Real-Time Translations](https://help.salesforce.com/s/articleView?id=service.real_time_translations_intro.htm&type=5&language=en_US). ![Agent chat box description text in the service rep's preferred language](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_sr_translate.png) Conversation Catch-Up doesn’t support translation. It’s always shown in English.