---
schema_version: "1"
id: b07991902dbd40fcc49306f9b592ffd05396811c3db62b8db30cf591604aa887
title: Service Plans
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_plans.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_plans.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 17fd3c06fee9639a2f3e15c6738d0b6bcbebbf6c888c0d421671fddfd8815fce
description: Service Assistant gives service reps AI-generated resolution guidance through a service plan, plus additional resolution support through capabilities.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Service Plans

Service Assistant gives service reps AI-generated resolution guidance through a service plan, plus additional resolution support through capabilities.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="2" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&amp;type=5&amp;language=en_US" target="_blank">View supported editions.</a></td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <span style="vertical-align:text-bottom;display:inline-block;"><img style="margin-bottom:0;" src="https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/resources-global/_corporate/images/checkmark.png" alt="Checkmark"></span> This article applies to:
          </td>

          <td class="slds-cell-wrap" style="vertical-align:top;">Service Assistant for Case, Messaging, and Voice.</td>

        </tr>
      </tbody>
    </table>

- [Service Plan Types](https://help.salesforce.com/s/articleView?id=service.sp_plans.htm&release=264.0.0&type=5)
- [Plan Type Comparison](https://help.salesforce.com/s/articleView?id=service.sp_plans.htm&release=264.0.0&type=5)
- [Service Plan Grounding](https://help.salesforce.com/s/articleView?id=service.sp_plans.htm&release=264.0.0&type=5)
- [Optional Features for Case Service Plans](https://help.salesforce.com/s/articleView?id=service.sp_plans.htm&release=264.0.0&type=5)

Service Assistant is a proactive AI agent on the case, messaging session, voice call record pages. It surfaces resolution guidance in the Service Assistant component, a Lightning web component that shows as a panel on the record page. Within the component, Service Assistant brings together everything a service rep needs to resolve the record: the service plan and any capabilities you turn on, each shown as its own card.

The core feature of Service Assistant is the service plan. A service plan contains a summary of the record and step-by-step resolution guidance for service reps, grounded in your company data, such as subagents and knowledge articles. Service Assistant generates a service plan for each record that meets your defined [eligibility criteria](https://help.salesforce.com/s/articleView?id=service.sp_eligibility_reference.htm&type=5&language=en_US), a set of conditions a record must meet to have a service plan.

Service Assistant is a proactive agent on the record. It builds the service plan from the record, your grounding sources, and agent actions. How proactively it works depends on the plan type: a guidance plan is reactive, and a dynamic plan is proactive.

![Service plan example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_plans_ov.png)

## Service Plan Types

There are two service plan types.

- A guidance plan (left image) provides a static checklist of steps that a service rep works through and that doesn't update in real time. With a guidance plan, Service Assistant is reactive. It responds only when a service rep asks for help through the agent chat, and it doesn't proactively propose knowledge articles, actions, or other content in the component feed. The agent chat and component feed aren't turned on by default for guidance plans. To use them, you must turn on the chat from the Service Assistant Setup page.
- A dynamic plan (right image) provides a real-time, conversational workflow where Service Assistant proactively guides service reps through issue resolution, adapts each step as the record changes, and surfaces agent actions.

![Service plan example](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/support_intelligence/images/service_planner/sp_gp_dp.png)

Messaging and voice suppport only dynamic plans because messaging sessions are fluid, live conversations that change in real time. Case supports both guidance and dynamic plans, and the available features depend on the plan type you choose. See [Optional Features for Case](https://help.salesforce.com/s/articleView?id=service.sp_plans.htm&release=264.0.0&type=5). You can choose either plan type based on your business requirements, but you can turn on only one at a time. You can switch between the two.

Service Assistant also offers additional capabilities that extend the agent's functionality beyond the plan, such as Case Catch-Up & Insights and Service Replies. These capabilities are optional, have their own setup, and show as independent cards in the Service Assistant component alongside the service plan. See [Service Assistant Capabilities](https://help.salesforce.com/s/articleView?id=service.sp_capability.htm&type=5&language=en_US).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note Translation of servce plans is only available for Service Assistant for Case with guidance plans. Translation of dynamic plans for case, messaging, and voice isn’t supported.

## Plan Type Comparison

Here's an overview of the differences between guidance and dynamic plans. The details for dynamic plans apply to all supported objects. If you use Service Assistant for Case, review the differences to help you determine which one best fits your business requirements for cases.

For cases, you can turn on only one plan type at a time from the Service Assistant Setup page, but you can switch between the two. When you switch, existing plans of the other type remain visible, but they can't be converted to the new plan type.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:28.571428571428577%">
          <col style="width:35.714285714285715%">
          <col style="width:35.714285714285715%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e177">Category</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e180">Guidance Plan</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e183">Dynamic Plan</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">What it is</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Static, checklist-style plan that organizes resolution steps into phases. The
              steps are updated only when a service rep manually redrafts the plan. Service
              Assistant is reactive and responds only when a rep asks for help through the agent
              chat.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">Real-time, conversational workflow that guides service reps one step at a time
              and adapts as the record evolves. Service Assistant is proactive and surfaces
              guidance, knowledge, and actions in the component feed.</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">Availability</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Case only.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">Case and messaging session.</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">How it's turned on</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Opt-in. Turn it on from the Service Assistant Setup page.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">Opt-in. Turn it on from the Service Assistant Setup page.</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">Best suited for</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Case types with stable, predictable resolution workflows where the steps are
              consistent for most cases.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">Case types where the resolution path changes as information comes in, or where
              service reps benefit from real-time adaptation.</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">Feature support</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Agent Chat, subagents, data libraries, quick actions, and similar
              cases.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">Agent Chat, subagents, and knowledge articles.</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">Adaptability to record updates</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Updates to the case are tracked through your Service AI Grounding
              configuration, but the plan isn't updated automatically. Service reps update the
              plan by selecting <strong class="uicontrol">Redraft Plan</strong>.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">
              <p>Steps are updated automatically when new information arrives. </p>
              <ul>
                <li>For cases, Service Assistant monitors the case record through the fields and
                  objects set in your Service AI Grounding configuration. When there are new
                  updates to those fields and objects, Service Assistant updates the plan steps in
                  real time.</li>

                <li>For a messaging session, Service Assistant is grounded in the entire
                  transcript and updates automatically to all information described in the
                  chat.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">Agent Chat</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Not available by default. Turn on the chat feature from the Service Assistant
              Setup page.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">Available by default.</td>

          </tr>
          <tr class="">
            <td data-label="Category" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e177 ">Agent action support</td>

            <td data-label="Guidance Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e180 ">Available through Agent Chat only. Service reps ask the agent to launch an
              action. Service Assistant isn't proactive. To surface task automation directly in
              plan steps, add quick actions, which show as buttons for service reps to
              launch.</td>

            <td data-label="Dynamic Plan" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e183 ">Surfaced automatically in plan steps when an action is available to complete
              the current step. Service reps confirm and execute, or the action executes
              automatically based on your configuration.</td>

          </tr>
        </tbody>
      </table>

## Service Plan Grounding

To create a service plan, Service Assistant reviews the record data and then uses your grounding sources to create steps that are relevant to the record the service rep is working on. Service Assistant grounds a service plan in these sources.

The plan type determines how Service Assistant processes record data, monitors the record for updates, and updates plan steps in real time. For more details, see [Service Assistant Record Processing](https://help.salesforce.com/s/articleView?id=service.sp_plan_processing.htm&release=264.0.0&type=5 "Learn how Service Assistant processes record data to create service plans.") and [Service Assistant Grounding Sources](https://help.salesforce.com/s/articleView?id=service.sp_blocks_intro.htm&type=5&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:32%">
          <col style="width:24%">
          <col style="width:44.00000000000001%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e338">Grounding Source</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e341">Supported Objects</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e344">Details </th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Grounding Source" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e338 ">Record data (required)</td>

            <td data-label="Supported Objects" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e341 ">
              <ul>
                <li>Case</li>

                <li>Messaging</li>

                <li>Voice</li>

              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e344 ">
              <p>The grounded record data differs by object. </p>
              <ul>
                <li>Case service plans ground in the fields and objects you set in Service AI
                  Grounding. </li>

                <li>Messaging service plans ground in the entire chat transcript. </li>

                <li>Voice service plans ground in the voice call transcript.</li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Grounding Source" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e338 ">Subagents and instructions (required)</td>

            <td data-label="Supported Objects" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e341 ">
              <ul>
                <li>Case</li>

                <li>Messaging</li>

                <li>Voice</li>

              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e344 ">
              <p>Subagents specify a specific issue type you want Service Assistant to help
                service reps resolve. Service Assistant use the scope and description of your
                subagents to identify an issue and assign the subagent to the record.
              </p>
              <p style="margin-bottom:0;">Service Assistant can’t use generic subagents like “Resolve Customer
                Issue”. Your topics must define a specific issue. Find more details and example in
                <a href="https://help.salesforce.com/s/articleView?id=service.sp_topics_start.htm&amp;language=en_US&amp;type=5" target="_blank">Grounding Service Assistant with
                  Subagents</a>.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Grounding Source" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e338 ">Knowledge articles through Agentforce Data Libraries (optional)</td>

            <td data-label="Supported Objects" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e341 ">
              <ul>
                <li>Case</li>

                <li>Messaging</li>

                <li>Voice</li>

              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e344 ">
              <p>Ground plans in knowledge articles trough Agentforce Data
                Libraries.</p>
              <p>We only officially certify the use of the knowledge data library
                type for Service Assistant. However, this doesn’t prevent you from setting up and
                testing other data types (file upload, custom retrievers, and web search), but we
                don't provide setup guidance or recommendations specific to those data types for
                Service Assistant.</p>
              <p>. </p>
              <p style="margin-bottom:0;">See <a href="https://help.salesforce.com/s/articleView?id=service.sp_knowled_topics.htm&amp;language=en_US&amp;type=5" target="_blank">Grounding Service Assistant with
                  Knowledge</a>.</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="Grounding Source" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e338 ">Agent actions (optional)</td>

            <td data-label="Supported Objects" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e341 ">
              <ul>
                <li>Case</li>

                <li>Messaging</li>

                <li>Voice</li>

              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e344 ">Automate tasks in dynamic plan steps. Actions surface directly in the component
              to service reps and can be executed directly by Service Assistant or require user
              confirmation. Service Assistant </td>

          </tr>
          <tr class="">
            <td data-label="Grounding Source" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e338 ">Related record grounding (optional)</td>

            <td data-label="Supported Objects" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e341 ">
              <ul>
                <li>Case</li>

                <li>Messaging</li>

                <li>Voice</li>

              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e344 ">Analyzes the transcripts of messaging sessions and voice calls attached to a
              case. See <a href="https://help.salesforce.com/s/articleView?id=service.sp_chat.htm&amp;type=5&amp;language=en_US" target="_blank">Agent Chat</a>.</td>

          </tr>
          <tr class="">
            <td data-label="Grounding Source" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e338 ">Component conversation history and feed.</td>

            <td data-label="Supported Objects" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e341 ">
              <ul>
                <li>Case</li>

                <li>Messaging</li>

                <li>Voice</li>

              </ul>
            </td>

            <td data-label="Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e344 ">Service Assistant grounds in all activity that occurs in the component feed:
              the chat between the agent and service rep, complete steps of a plan, and actions
              surfaced and executed. See <a href="https://help.salesforce.com/s/articleView?id=service.sp_chat.htm&amp;type=5&amp;language=en_US" target="_blank">Agent Chat</a>.</td>

          </tr>
        </tbody>
      </table>

## Optional Features for Case Service Plans

For Service Assistant for Case, several optional features extend service plans. Support for each feature depends on your selected plan type. Permissions also vary by feature, and each feature's reference guide and setup steps list the required permissions. Find more details in [Extend Service Assistant for Case](https://help.salesforce.com/s/articleView?id=service.sp_extend.htm&language=en_US).

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:20%">
          <col style="width:40%">
          <col style="width:40%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e562">Optional Features</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e565">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d29446e568">Supported in</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Optional Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e562 ">Case Catch-Up &amp; Insights</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e565 ">A capability of Service Assistant that shows as a card in the component. It
              summarizes the related account, activity details, and customer sentiment, and it
              provides a case health score.</td>

            <td data-label="Supported in" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e568 ">
              <p>Guidance and dynamic plans.</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_ccui.htm&amp;language=en_US" target="_blank">Case Catch-Up &amp; Insights</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_ccui_pt.htm&amp;language=en_US" target="_blank">Case Catch-Up &amp; Insights Prompt Template
                    Reference</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_ccui_setup.htm&amp;language=en_US" target="_blank">Set Up Case Catch-Up and Insights</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Optional Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e562 ">Messaging and Voice Record Grounding</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e565 ">Analyzes transcripts of messaging and voice records attached to a case to
              summarize what took place and start plan steps from where the conversation left
              off.</td>

            <td data-label="Supported in" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e568 ">
              <p>Guidance and dynamic plans.</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_mvg.htm&amp;language=en_US&amp;type=5" target="_blank">Grounding with Related Records</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_mvg_setup.htm&amp;language=en_US&amp;type=5" target="_blank">Set Up Record Grounding</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Optional Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e562 ">Quick Action Grounding</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e565 ">Adds buttons to guidance plan steps that let service reps complete a task
              without leaving the step, such as changing the case status or summarizing a case.
              Agent actions aren't supported in guidance plans. Service reps can use agent actions
              only through agent chat. For more details, see <a href="https://help.salesforce.com/s/articleView?id=service.sp_chat.htm&amp;language=en_US" target="_blank">Agent Chat</a>.</td>

            <td data-label="Supported in" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e568 ">
              <p>Guidance plans only.</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_qa.htm&amp;language=en_US&amp;type=5" target="_blank">Grounding with Quick Actions</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_qa_setup.htm&amp;language=en_US&amp;type=5" target="_blank">Set Up Quick Actions</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Optional Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e562 ">Similar Cases</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e565 ">
              <p>Shows a list of similar cases in a service plan that service reps can review for
                context while working on a case.</p>
              <p style="margin-bottom:0;">The list serves only as a reference guide for service reps to provide additional
                context while they work on an active case. The listed cases aren't used as grounding
                sources during the creation of a service plan.</p>
            </td>

            <td data-label="Supported in" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e568 ">
              <p>Guidance plans only.</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_sc_ov.htm&amp;language=en_US&amp;type=5" target="_blank">Set Up Similar Cases</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_sc_dc1.htm&amp;language=en_US&amp;type=5" target="_blank">Set Up Similar Cases for Data Cloud
                    One</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Optional Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e562 ">Translation</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e565 ">
              <p>Translates service plans into a service rep's preferred
                language.</p>
              <p style="margin-bottom:0;">Translation is supported only in Service Assistant for Case with
                guidance plans. Dynamic plans for case, messaging, and voice don’t support
                translation.</p>
            </td>

            <td data-label="Supported in" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e568 ">
              <p>Guidance plans only.</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_translation.htm&amp;language=en_US&amp;type=5" target="_blank">Service Plan Translation</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_translation_setup.htm&amp;language=en_US&amp;type=5" target="_blank">Set Up Plan Translation</a></li>

              </ul>
            </td>

          </tr>
          <tr class="">
            <td data-label="Optional Features" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e562 ">Prompt Templates</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e565 ">Adds service plan information to case emails, case summaries, case comments,
              and the case feed.</td>

            <td data-label="Supported in" class="slds-cell-wrap" style="vertical-align:top;" headers="d29446e568 ">
              <p>Guidance and dynamic plans.</p>
              <ul>
                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_pt_setup.htm&amp;language=en_US&amp;type=5" target="_blank">Add Service Plan Data to Case Emails and
                    Summaries (Optional)</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_sc_pt.htm&amp;language=en_US&amp;type=5" target="_blank">Set Up the Summarize Case Prompt
                    Template</a></li>

                <li><a href="https://help.salesforce.com/s/articleView?id=service.sp_email_setup.htm&amp;language=en_US&amp;type=5" target="_blank">Set Up the Draft Service Plan Email Prompt
                    Template</a></li>

              </ul>
            </td>

          </tr>
        </tbody>
      </table>