---
schema_version: "1"
id: ca9226d92fd6041f2fabd164e865cc15ecc800925bd4044a1367e4d25ed04ae9
title: Service Assistant Features Overview
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_features.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_features.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 5c219c60694ac9ee6f29727f0350759c5c57aaa40656f6ca53fd0b54cae6e7d3
description: Review the feature overviews as a quick reference to learn what general features Service Assistant supports and the features specific to Service Assistant for Case, Messaging, and Voice.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Service Assistant Features Overview

Review the feature overviews as a quick reference to learn what general features Service Assistant supports and the features specific to Service Assistant for Case, Messaging, and Voice.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_intelligence-264-0-0-production-enus/dcd06a7b-b5ab-448b-a767-4e2e90481508/images/icon_note.png)

Note Service Assistant is only supported in the [legacy Agentforce Builder](https://help.salesforce.com/s/articleView?id=ai.agent_builder_explore.htm&type=5&language=en_US). Starting in July 2026, the requirement that new agents can only be created in the new Agentforce Builder doesn't apply to Service Assistant. You can continue to create and configure a Service Assistant agent in the legacy builder until further notice. See [Create Agents in the New Builder Only Starting July 2026](https://help.salesforce.com/s/articleView?id=release-notes.rn_agentforce_legacy_agent_creation.htm&release=262&type=5&language=en_US).

- **[General Service Assistant Features](https://help.salesforce.com/s/articleView?id=service.sp_features_general.htm&release=264.0.0&type=5)**  
    Review the Service Assistant features that are available across all supported objects and plan types.
- **[Service Assistant for Case Features](https://help.salesforce.com/s/articleView?id=service.sp_features_case.htm&release=264.0.0&type=5)**  
    Review the optional features for Service Assistant for Case that add to the general Service Assistant features.
- **[Service Assistant for Messaging Features](https://help.salesforce.com/s/articleView?id=service.sp_features_msg.htm&release=264.0.0&type=5)**  
    Review the optional features for Service Assistant for Messaging that add to the general Service Assistant features.
- **[Service Assistant for Voice Features](https://help.salesforce.com/s/articleView?id=service.sp_features_vc.htm&release=264.0.0&type=5)**  
    Review the features for Service Assistant for Voice that add to the general Service Assistant features.