---
schema_version: "1"
id: 6e79238b3675ae7dffabe22ee76f2f97d79469922f1aa9962069e42045cf4c76
title: Service Assistant for Case Billing and Consumption
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sp_billing_case.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sp_billing_case.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b143ddb0cffbab11309c6a41baf3de6cf2e33e64ff3096f6d8e75d878147d78
description: Understand billing and consumption for features specific to Service Assistant for Case when you have the Agentforce for Service or Agentforce 1 licenses.
products:
  - Service Cloud
  - Service Intelligence
release: "264"
---
# Service Assistant for Case Billing and Consumption

Understand billing and consumption for features specific to Service Assistant for Case when you have the Agentforce for Service or Agentforce 1 licenses.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.einstein_service_intro.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

## Billing and Consumption for Case Features

Here are the billing and consumption details for features available in Service Assistant for Case. This table describes each feature, when it draws down Flex Credits or Data 360 credits, and which plan types support it.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:22.98850574712644%">
          <col style="width:27.126436781609197%">
          <col style="width:24.59770114942529%">
          <col style="width:25.287356321839084%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d23682e70">Feature</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d23682e73">Description</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d23682e76">Consumption</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d23682e79">Supported In</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e70 ">Case Catch-Up &amp; Insights</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e73 ">A capability of Service Assistant shown as a card that provides a 360-degree view of
              the customer and case through four insight sections: Engagement Summary, Opening Sentiment,
              Account Summary, and Analytics. See <a href="https://help.salesforce.com/s/articleView?id=service.sp_ccui.htm&amp;language=en_US" target="_blank">Case Catch-Up &amp; Insights</a>.</td>

            <td data-label="Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e76 ">
              <p style="margin-bottom:0;">None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex
                Credits nor Data 360 credits are drawn down.</p>
            </td>

            <td data-label="Supported In" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e79 ">Dynamic and guidance plans.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e70 ">Related record grounding for Case</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e73 ">Creation of a case summary and plan steps using Messaging Session and Voice Call
              records. This feature is optional and supported with guidance and dynamic plans for Case.
              See <a href="https://help.salesforce.com/s/articleView?id=service.sp_mvg_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Related Record Grounding</a>.</td>

            <td data-label="Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e76 ">
              <p style="margin-bottom:0;">None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex
                Credits nor Data 360 credits are drawn down.</p>
            </td>

            <td data-label="Supported In" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e79 ">Dynamic and guidance plans.</td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e70 ">Quick action grounding</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e73 ">Surfacing of quick actions in either instruction-based or knowledge-based steps. This
              feature is optional. See <a href="https://help.salesforce.com/s/articleView?id=service.sp_qa_setup.htm&amp;type=5&amp;language=en_US" target="_blank">Quick Action Grounding</a>.</td>

            <td data-label="Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e76 ">
              <p style="margin-bottom:0;">None. Included with the Agentforce for Service or Agentforce 1 add-ons. Neither Flex
                Credits nor Data 360 credits are drawn down.</p>
            </td>

            <td data-label="Supported In" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e79 ">Guidance plans only. </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e70 ">Similar cases</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e73 ">Search and retrieval of similar cases from Data 360. This feature is optional. See
              <a href="https://help.salesforce.com/s/articleView?id=service.sp_sc_ov.htm&amp;type=5&amp;language=en_US" target="_blank">Set Up Similar Cases</a>.
            </td>

            <td data-label="Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e76 ">Service Assistant queries Data 360 to find and retrieve similar cases, and your Data
              360 credits are consumed. Flex Credits aren't drawn down. See <a href="https://help.salesforce.com/s/articleView?id=service.sp_billing_case.htm&amp;release=264.0.0&amp;type=5">Billing Details for Similar Cases</a>.</td>

            <td data-label="Supported In" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e79 ">Guidance plans only. </td>

          </tr>
          <tr class="">
            <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e70 ">Translation</td>

            <td data-label="Description" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e73 ">Real-time translation of service plans into the rep's preferred language. This feature
              is optional. See <a href="https://help.salesforce.com/s/articleView?id=service.sp_translation.htm&amp;type=5&amp;language=en_US" target="_blank">Service Plan Translation</a>.</td>

            <td data-label="Consumption" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e76 ">Service Assistant translates the plan when a service rep drafts or redrafts it, and
              your Flex Credits are drawn down. Data 360 credits aren't drawn down. See <a href="https://help.salesforce.com/s/articleView?id=service.sp_billing_case.htm&amp;release=264.0.0&amp;type=5">Billing Details for Service Plan Translation</a>.</td>

            <td data-label="Supported In" class="slds-cell-wrap" style="vertical-align:top;" headers="d23682e79 ">Guidance plans only. </td>

          </tr>
        </tbody>
      </table>

## Billing Details for Similar Cases

To help service reps resolve issues faster, Service Assistant can retrieve and display related cases. This feature requires the ingestion and indexing of your case data in Data 360 and is available for guidance plans for a case only. See [Set Up Similar Cases](https://help.salesforce.com/s/articleView?id=service.sp_sc_ov.htm&type=5&language=en_US).

When you set up the feature, several Data 360 features are used to index and process your historical case records. See Set Up Similar Cases for specific details. After the feature is active, Data 360 credits are consumed during two phases.

- During setup, your case data is ingested, indexed, and processed in Data 360.
- During plan drafting or redrafting, a search query is used to find matches relevant to the current case.

  
| Consumption Card | Usage Type | How Usage Is Calculated |
| --- | --- | --- |
| Data Service | Batch Data Pipeline | Usage is calculated based on the amount of batch data processed by Data 360 data streams. |
| Data Service | Activate DMO - Streaming | Usage is calculated based on the number of records processed in the DMO. Records processed are based on the number of new records created or updated in the DMO per activation. |
| Data Service | Data Queries | Usage is calculated based on the number of records processed. The count of records processed depends on the structure of a query and other related factors, such as the total number of records in the objects being queried. |
| Data Service | Batch Calculated Insights | Usage is calculated based on the number of records in all underlying objects used in creating the Calculated Insight each time it runs. |
| Data Service | Streaming Calculated Insights | Usage is calculated based on the number of records processed. |

## Billing Details for Service Plan Translation

Real-time translation is available for guidance plans for a case only. Dynamic plans for cases and messaging sessions are presented in English only. See [Service Plan Translation](https://help.salesforce.com/s/articleView?id=service.sp_translation.htm&type=5&language=en_US).

Translation occurs when a plan is drafted or redrafted, and your Flex Credits are consumed. This table lists the billing categories that consume Flex Credits.

   
| Usage Type | Billing Category | Description | How Usage Is Calculated |
| --- | --- | --- | --- |
| Speech Foundations | Translation | Translation converts text from one human language into text of another, a process executed by machine translation models. Translation usage is metered by the number of characters processed for the translation. | Translation usage includes a monthly allocation of 250,000 characters per user for every Agentforce add-on license. This monthly allocation is a single, shared pool across all features that use Real-Time Translations. This limit refreshes monthly, and any unused characters don't roll over to the next month. When the 250,000-character limit is exceeded within a month, any further usage automatically draws down Flex Credits. |