---
schema_version: "1"
id: 720a3978dba49f810c72348d46c0718ab933c808b1c301439fe1b24e8d5732fc
title: Add Solutions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sol_parent_admin.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sol_parent_admin.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ac8c91817ca36867d21a6741fd3bc8af7200da51f6d160efa143504f139dd371
description: A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions. They can also publish solutions to the Self-Service portal and make solutions public.
products:
  - Service Cloud
release: "264"
---
# Add Solutions

A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions. They can also publish solutions to the Self-Service portal and make solutions public.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

- **[HTML Solutions Overview](https://help.salesforce.com/s/articleView?id=service.sol_html_def.htm&release=264.0.0&type=5)**  
    HTML solutions provide a more flexible way to create solutions, by allowing you to easily format paragraphs, and insert images and links. Using HTML solutions, you create solutions with an HTML editor and display those solutions to users in Salesforce, the Self-Service portal, the Customer Portal, and as public solutions.
- **[Multilingual Solutions Overview](https://help.salesforce.com/s/articleView?id=service.sol_translate.htm&release=264.0.0&type=5)**  
    The multilingual solutions feature helps you translate solutions and solution categories into the languages supported by Salesforce so that customers and support reps can find answers to inquiries in the language with which they are most comfortable.
- **[Suggested Solutions Overview](https://help.salesforce.com/s/articleView?id=service.sol_suggestion.htm&release=264.0.0&type=5)**  
    The suggested solutions feature displays up to ten relevant solutions that may help users and customers solve a particular case from the case detail page, Salesforce Customer Portal, or the Self-Service portal.
- **[Customize Solution Settings](https://help.salesforce.com/s/articleView?id=service.customize_solsettings.htm&release=264.0.0&type=5)**  
    You can customize Solution settings like Solution browsing and enable translation into multiple languages.
- **[Get Started with Categories](https://help.salesforce.com/s/articleView?id=service.getting_started_with_categories.htm&release=264.0.0&type=5)**  
    Plan, define, and categorize your solutions.
- **[Enable Multilingual Solutions](https://help.salesforce.com/s/articleView?id=service.sol_enable_translate.htm&release=264.0.0&type=5)**  
    You can turn on multilingual solutions so users have the ability to translate solutions into multiple languages.
- **[Enabling Public Solutions](https://help.salesforce.com/s/articleView?id=service.customize_publicsolutions.htm&release=264.0.0&type=5)**  
    Using the Solutions tab, your customer support team can create solutions that people outside of your organization may find helpful. Using HTML code supplied by Salesforce, and with the help of your website administrator, you can add a search box and button to your website that allows your customers to search for solutions. This functionality is known as Public Solutions.