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Created By
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User who created the solution including creation date and time. (Read
only) |
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Language
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The language in which a solution is written.
Available
for organizations with multilingual solutions enabled.
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Master Solution
|
The solution with which a translated solution is associated and from which its
title and details are derived.
Available for organizations with multilingual
solutions enabled.
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Master Solution Details
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Detailed description of the master solution from which a translated solution's
details are derived. (Read only)
Available for organizations with multilingual
solutions enabled.
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Master Solution Title
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Title of the master solution from which a translated solution's title is
derived. (Read only)
Available for organizations with multilingual solutions
enabled.
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Modified By
|
User who last changed the solution fields, including modification date and
time. This does not track changes made to any of the related list items on the
solution. (Read only) |
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Open Case Detail
|
Link to printable view of the case that was used to create the solution.
Displays only if the solution was created when the case was closed. Displays only
when editing a solution. (Read only) |
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Out of Date
|
Checkbox that indicates that a translated solution's title and details may need
translating to match the title and details of the master solution with which it is
associated.
Available for organizations with multilingual solutions
enabled.
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Public
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Indicates the solution is available in the Self-Service Portal and Customer
Portal.
Before Spring ‘14, this field was called Visible in
Self-Service Portal.
If digital experiences is enabled in your
org, this field specifies whether a solution is visible to external users in
Experience Cloud sites.
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Solution Details
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Detailed description of the solution. Up to 32 KB of data are allowed.
Solution details are either displayed in text or HTML, depending on how your
organization is set up.
When the HTML solution detail is displayed in list
views and search results, only the first 255 characters are displayed. This number
includes HTML tags and images that are removed.
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Solution Number
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Automatically generated identifying number. (Read only) Administrators can
modify the format and numbering for this field. |
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Solution Title
|
Title of the solution describing the customer’s problem or question. |
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Status
|
Status of the solution, for example, Draft, Reviewed. Entry is selected from a
picklist of available values, which are set by an administrator. Each picklist value
can have up to 40 characters. |
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Visible in Public Knowledge Base
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Indicates the solution is a public solution.
This field only applies to solutions, not articles in the public knowledge
base.
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Custom Links
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Listing of custom links for solutions set up by your administrator. |