---
schema_version: "1"
id: 8626fe2eb791b943640f66bd914d382f7da036988b51b10a193467f5a95b8d56
title: Display and Select Solutions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sol_display.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sol_display.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 64d3f732ca8362e89d18c87583632ca57a476602bdbc37f61e3158231b818096
description: Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions.
products:
  - Service Cloud
release: "264"
---
# Display and Select Solutions

Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d23066e55">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">To view solutions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">Read on solutions</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">To attach a solution to a case:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">
            <p>Read on solutions and cases </p>
            <p style="margin-bottom:0;">AND</p>
            <p style="margin-bottom:0;"> Edit on
              cases</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">To change unpublished solutions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">Edit on solutions</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">To delete unpublished solutions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">Delete on solutions</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">To change published solutions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">Manage Published Solutions</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">To delete published solutions:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d23066e55 ">Manage Published Solutions</td>

        </tr>
      </tbody>
    </table>

## Display Solutions

When you have located a solution, either by searching from a case or from the solutions home or list pages, click the solution title to display detailed information. If hover details are enabled, hover over any lookup field on the detail page to view key information about a record before clicking into that record’s detail page.

## View Solution Updates and Comments (Chatter)

Display a Chatter feed of updates, comments, and posts about the solution.

## Select Solutions

To attach the solution to your case, click **Select** from the solution detail page or the search results list. The solution is automatically added to the case. The **Select** option is available only if you searched for a solution from within a case, or you searched for solutions to add to your Self-Service portal Home page.

## Edit and Delete Unpublished Solutions

Users with the “Edit” permission on solutions can update unpublished solutions by clicking **Edit**, changing the necessary fields, and then clicking **Save**. To delete an unpublished solution, a user with the “Delete” permission on solutions can click the **Delete** button.

If HTML Solutions is enabled for your organization, and you open a text solution with the HTML editor and save it, the solution will become an HTML solution.

## Edit and Delete Published Solutions

The ability to edit and delete published solutions is restricted to users who have the “Managed Published Solutions” permission, such as solution managers and administrators

Translated solutions inherit the record type of the master solution from which they are translated. You cannot change the record type of translated solutions.

## Solution Related Lists

Below the solution details is information related to the solution, including a history of changes to the solution, open and closed activities, attachments, related cases, translated solutions, and the categories to which the solution belongs. The related lists you see are determined by your personal customization, and by any customization your administrator has made to page layouts or your permissions to view related data.

The size limit for a file attached to a solution is 5 MB. You cannot upload solution attachments with the following file extensions: htm, html, htt, htx, mhtm, mhtml, shtm, shtml, acgi. Hover over the links at the top of a detail page to display the corresponding related list and its records. If Chatter is enabled, hover links display below the feed. An interactive overlay allows you to quickly view and manage the related list items. Click a hover link to jump to the content of the related list. If hover links are not enabled, contact your Salesforce administrator.

## Printing Solutions

To open a printable display of the record details, in the top-right corner of the page, click **Printable View**. If HTML solutions is enabled for your organization, any HTML formatting applied in your solution details will appear in the Printable View.

To return to the last list page you viewed, click **Back to list** at the top of the solution detail page. If your organization has enabled collapsible page sections, use the arrow icons next to the section headings to expand or collapse each section on the detail page.

#### See Also

- [Solution History](https://help.salesforce.com/s/articleView?id=service.solution_history.htm&release=264.0.0&type=5 "The Solution History related list of a solution detail page tracks changes to the solution.")
- [Solution Fields](https://help.salesforce.com/s/articleView?id=service.sol_fields.htm&release=264.0.0&type=5 "An alphabetical list of solution fields.")
- [Create Solutions](https://help.salesforce.com/s/articleView?id=service.creating_solutions.htm&release=264.0.0&type=5 "You can create a solution from the sidebar or Solutions tab and while closing a case.")
- [Categorize Solutions](https://help.salesforce.com/s/articleView?id=service.sol_category.htm&release=264.0.0&type=5 "Use solution categories to group similar solutions together. Each solution can belong to more than one category.")