---
schema_version: "1"
id: f3935b3a5f28dbd13d8ce4f74482824f738e7c20dd589b50066b078946656be3
title: Track Solutions to Service Issues
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sol_def.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sol_def.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: fb80607e299dd071c5c9a7c31d1d599d3da76245e99c040cc06d51d14013daa0
description: A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions, and publish them in a Self-Service portal.
products:
  - Service Cloud
release: "264"
---
# Track Solutions to Service Issues

A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions, and publish them in a Self-Service portal.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

The Solutions tab displays a home page that lets you quickly locate and manage solutions. If your organization uses solution categories, you can browse for and find solutions by category. You can also sort and filter solutions using standard and custom list views.

Administrators, and users with the Import Solutions user permission, can import solutions. By default, solutions are created and displayed in text format. Administrators can enable HTML solutions so that all solutions are displayed in HTML format and created using an HTML editor.

- **[Add Solutions](https://help.salesforce.com/s/articleView?id=service.sol_parent_admin.htm&release=264.0.0&type=5)**  
    A solution is a detailed description of a customer issue and the resolution of that issue. Solution managers, administrators, and users with the appropriate permissions can create, review, and categorize solutions. They can also publish solutions to the Self-Service portal and make solutions public.
- **[Work with Solutions](https://help.salesforce.com/s/articleView?id=service.sol_parent_agent.htm&release=264.0.0&type=5)**  
    Use solutions to provide detailed descriptions and resolutions of customer issues.

#### See Also

- [Solutions Home](https://help.salesforce.com/s/articleView?id=service.sol_home.htm&release=264.0.0&type=5 "Click the Solutions tab to display the solutions home page.")
- [Tips on Writing Solutions](https://help.salesforce.com/s/articleView?id=service.tips_on_writing_solutions.htm&release=264.0.0&type=5 "To assist users in solving their cases, it is important to write good solutions.")
- [HTML Solutions Overview](https://help.salesforce.com/s/articleView?id=service.sol_html_def.htm&release=264.0.0&type=5 "HTML solutions provide a more flexible way to create solutions, by allowing you to easily format paragraphs, and insert images and links. Using HTML solutions, you create solutions with an HTML editor and display those solutions to users in Salesforce, the Self-Service portal, the Customer Portal, and as public solutions.")