---
schema_version: "1"
id: 7cd60135023111a5b56277405f64c1cba8d79b376c98152f8c4e48b683e3f7c6
title: Categorize Solutions
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sol_category.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sol_category.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 848c798a3dff75a0af8fe1ce0c2dda7679fb862f46fe20f2e3e3974833872423
description: Use solution categories to group similar solutions together. Each solution can belong to more than one category.
products:
  - Service Cloud
release: "264"
---
# Categorize Solutions

Use solution categories to group similar solutions together. Each solution can belong to more than one category.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="vertical-align:top;" id="d39849e55">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39849e55 ">To categorize solutions:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39849e55 ">Edit on solutions</td>

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Once your solutions are categorized, you can browse for and find solutions by category from the Solutions tab or when solving a case. Customers can also browse published solutions by category in public solutions, the Self-Service portal, and the Customer Portal.

Administrators, and users with the “Manage Categories” permission, can categorize solutions prior to enabling solution categories for the entire organization. Once solution category browsing is enabled, all users with the appropriate permissions can categorize solutions.

If multilingual solutions is enabled for your organization, translated solutions inherit solution categories from their master solutions. The categories on a translated solution are synchronized with the categories on the master solution. To modify a translated solution's categories, you have to modify the categories of its master solution.

1. View the solution you want to categorize.
2. Click **Select Categories** in the Solution Categories related list. This related list is not visible unless your administrator has defined and enabled categories.
3. In the solution category hierarchy, click **Select** to add a category to the solution. Repeat until you have added all applicable categories.
    
    We recommend that you limit the number of categories to which a solution belongs. If you put solutions into only the most relevant categories, they will be easier for users and customers to find.
    
    If necessary, click **Deselect** to remove a category from the solution.
4. Click **Save**.

To later remove a category from a solution, click **Del** in the Solution Categories related list on the solution detail page.

You can create a custom report on solution categories. However, solution category information is not available in list views.

#### See Also

- [Search for Solutions](https://help.salesforce.com/s/articleView?id=service.sol_search.htm&release=264.0.0&type=5 "You can find solutions from the Cases Tab, the Solutions Tab, using Global Search, and custom list views in Salesforce Classic")