---
schema_version: "1"
id: e17cdb6090fdf9d2c27f4086d5cb1b31af6616c57c3af752106e9d71ae00ad50
title: Customize Additional Chat Branding
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/snapins_customize_additional_branding.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.snapins_customize_additional_branding.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 18b23764c3b43f834e3f5f5ff2cd2f01aab20423588bd0e55fd924f248fe0ca9
description: Set the base font size, width and height, and images for your Embedded Chat deployment.
products:
  - Service Cloud
release: "264"
---
# Customize Additional Chat Branding

Set the base font size, width and height, and images for your Embedded Chat deployment.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d35541e55">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d35541e55 ">To set up Embedded Chat:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d35541e55 ">Customize Application AND Modify Metadata</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

1. From Setup, enter Embedded Service in the Quick Find box, then select **Embedded Service**.
2. Select the Embedded Service deployment that you want to work with by clicking the arrow beside the deployment name and selecting **View**.
3. Click **Edit** next to Chat Settings.
4. In the Additional branding section, click **Edit**.
5. In the Images & Dimensions tab, set your chat images:
    
    - Agent Avatar (40 px by 40 px)
    - Logo (36 px by 36 px)
    - Pre-Chat Background (320 px by 100 px)
    - Waiting State (250 px by 60 px)
6. Set the width and height of your chat window. If you don’t make any changes, the default sizes of 320 px and 498 px are used.
7. Set the base font size for your chat window.
8. Click **Finish** to close the window.

- **[Customize Embedded Chat Labels](https://help.salesforce.com/s/articleView?id=service.embedded_chat_custom_labels.htm&release=264.0.0&type=5)**  
    Create your own custom labels and manage the label language for your Embedded Chat deployment.
- **[Translate Your Chat Window](https://help.salesforce.com/s/articleView?id=service.snapins_chat_localization.htm&release=264.0.0&type=5)**  
    The primary language for a chat window is set in your embedded code snippet. An extra step in Translation Workbench is required for custom labels or platform-only languages.