---
schema_version: "1"
id: 68d00a99467dcb94574c2815eacc5dee797c69df0628b96438affe579c753c8c
title: Specify the Chat Settings for Your Embedded Chat Deployment
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/snapins_chat_specify_live_agent_settings.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.snapins_chat_specify_live_agent_settings.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f7023c0f4e5565c2993083d5ef833a61599ce8820aa8ae2462920fefb09627f3
description: Embedded Chat uses a Chat deployment ID and button. The Chat configuration details that you provide are used to generate the chat code snippet that you add to your web pages.
products:
  - Service Cloud
release: "264"
---
# Specify the Chat Settings for Your Embedded Chat Deployment

Embedded Chat uses a Chat deployment ID and button. The Chat configuration details that you provide are used to generate the chat code snippet that you add to your web pages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d27850e58">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d27850e58 ">To set up Embedded Chat:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d27850e58 ">Customize Application AND Modify Metadata</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

Before you specify the Chat settings, ensure that you have a Chat deployment and a Chat button available to use with Embedded Chat.

1. From Setup, enter Embedded Service in the Quick Find box, then select **Embedded Service**.
2. Select the Embedded Service deployment that you want to work with by clicking the arrow beside the deployment name and selecting **View**.
3. In the Embedded Service configuration page, go to the Chat settings section and click **Start**.
4. In the Chat Deployment menu, select the Chat configuration that you want to use with the chat window from the dropdown list.
5. In the Chat Button menu, select the Chat button or automated invitation that you want to use with the chat window from the dropdown list.
6. Select **Show queue position** if you want to display the customer’s place in line while they wait to chat with a support agent or to be transferred. Make sure that the Chat button you selected has **Enable Queue** selected in your Chat button settings.
7. Click **Save**.

After you’ve provided the Chat settings, get the code to add the chat window to your web pages.

#### See Also

- [Add Your Embedded Chat to a Website](https://help.salesforce.com/s/articleView?id=service.snapins_chat_get_code.htm&release=264.0.0&type=5 "Salesforce generates a unique Embedded Service code snippet from the information you provide during setup. Copy and paste the code snippet to include chat on your web pages. Add the optional meta tag code snippet to improve performance for both mobile and desktop.")