---
schema_version: "1"
id: baded1ae90181cc9a77ac90fcee5e74307b64822f9b40fcc04bbd030dee2acc4
title: Translate Your Chat Window
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/snapins_chat_localization.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.snapins_chat_localization.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0b65fc1d08cd3f7fd0412ac9a9977412f112ae583e4817614347e0c31c17433a
description: The primary language for a chat window is set in your embedded code snippet. An extra step in Translation Workbench is required for custom labels or platform-only languages.
products:
  - Service Cloud
release: "264"
---
# Translate Your Chat Window

The primary language for a chat window is set in your embedded code snippet. An extra step in Translation Workbench is required for custom labels or platform-only languages.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

Set your primary language in your Embedded Service code snippet. All of your chat window labels have a default translation set for any Salesforce [fully supported or end-user language](https://help.salesforce.com/articleView?id=faq_getstart_what_languages_does.htm&language=en_US) that you’ve added.

Follow these additional steps if you would like to create custom labels or if you want to include a platform-only language:

1. To translate labels for your chat window, view your Embedded Service deployment in Setup.
2. Open your Chat, Field Service or Flows settings, and click **Edit** next to Additional branding.
3. Click the **Labels** tab to view and customize the labels in your chat window.
4. Select the arrow next to a label and click **View Label Record**, where you can select to translate the label in the Translation Workbench.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_tip.png)

Tip For any platform-only language, you must use custom labels and set all the labels to that language.

Important considerations for translations:

- If no language is set in your code snippet or if it’s invalid (due to an empty string, wrong format, or language not supported), the language of the **Site Guest User** for the Site of your Embedded Service deployment is used.
- When Translation Workbench is disabled, the language of the **Site Guest User** for the Site of your Embedded Service deployment is used.
- To ensure that translated labels are packaged in an Embedded Service deployment, in Package Manager setup add **Language Translations** as the Component Type. Select the languages you wish to package with the deployment and click **Add to package**.
- Not all languages are automatically available for Salesforce components. To use these end-user and platform-only languages, enable them in Languages Settings under **Company Settings**.

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_tip.png)

Tip To use translation, you must allow cookies for your browser. For example, enable “Allow third-party cookies” in Safari iOS.

#### See Also

- [Set the Language in the Code Snippet](https://developer.salesforce.com/docs/atlas.en-us.snapins_web_dev.meta/snapins_web_dev/snapins_web_set_language.htm)
- [Support Users in Multiple Languages](https://help.salesforce.com/articleView?id=workbench_overview.htm&language=en_US)