---
schema_version: "1"
id: 4f3e4a66902f61e9bafe5746fecb3999ffa8d80dfa6c9d061415da632363c2c9
title: Specify Your Chat Window’s Settings
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/snapins_chat_live_agent_setup.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.snapins_chat_live_agent_setup.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 96e9d189798096f8b26d9d3eac9301736e739d1b8ea08ae889089ca0ca075f7b
description: Select your chat deployment and chat button. Customize the pre-chat form and offline support form. Select custom Lightning components. Set chat images, dimensions, and labels. Learn about available Chat features in Embedded Chat.
products:
  - Service Cloud
release: "264"
---
# Specify Your Chat Window’s Settings

Select your chat deployment and chat button. Customize the pre-chat form and offline support form. Select custom Lightning components. Set chat images, dimensions, and labels. Learn about available Chat features in Embedded Chat.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.legacy_editions.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support_legacy-264-0-0-production-enus/081af4ec-6c06-4d4b-9443-cb3516bbc46d/images/icon_important.png)

Important

Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat [features that you love](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&language=en_US) plus asynchronous conversations that can be picked back up at any time. Learn about migrating in [Help](https://help.salesforce.com/s/articleView?id=service.miaw_replacing_chat_considerations.htm&type=5&language=en_US) and [Trailhead](https://trailhead.salesforce.com/content/learn/modules/migrating-from-legacy-chat-to-enhanced-chat).

- **[Specify the Chat Settings for Your Embedded Chat Deployment](https://help.salesforce.com/s/articleView?id=service.snapins_chat_specify_live_agent_settings.htm&release=264.0.0&type=5)**  
    Embedded Chat uses a Chat deployment ID and button. The Chat configuration details that you provide are used to generate the chat code snippet that you add to your web pages.
- **[Customize the Embedded Pre-Chat Form](https://help.salesforce.com/s/articleView?id=service.snapins_chat_customize_prechat_form.htm&release=264.0.0&type=5)**  
    Gather contact information and learn about customer needs before chatting. Create a custom pre-chat form and associate Salesforce records like leads, cases, and contacts. You can also customize the field labels used on the form.
- **[Customize the Embedded Chat Offline Form](https://help.salesforce.com/s/articleView?id=service.snapins_chat_customize_offline_support_form.htm&release=264.0.0&type=5)**  
    Allow customers to submit a case form with Embedded Chat when your support agents are offline. Customize the form depending on your business use case. Choose which fields appear, change the order, and mark certain fields as required.
- **[Customize Post-Chat Surveys](https://help.salesforce.com/s/articleView?id=service.snapins_chat_configure_post_chat_survey.htm&release=264.0.0&type=5)**  
    Use Salesforce Feedback Management to gather feedback at the end of a chat session. When customers choose to participate at the end of a session, a survey opens within the chat window to complete.
- **[Customize Additional Chat Branding](https://help.salesforce.com/s/articleView?id=service.snapins_customize_additional_branding.htm&release=264.0.0&type=5)**  
    Set the base font size, width and height, and images for your Embedded Chat deployment.
- **[Use Custom Components With Your Chat Window](https://help.salesforce.com/s/articleView?id=service.snapins_chat_custom_components.htm&release=264.0.0&type=5)**  
    Create custom components to control the user interface for your chat window.