---
schema_version: "1"
id: ab00e1f3859873abc7a6f319064af4d973f467e9d9f680dd4b734bb821d689e8
title: Create a Milestone Type
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sla_setting_milestones.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sla_setting_milestones.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f46ec2f80bac8e720b75e377d9cd40bc3f110cc4636beac36753593cef9013b8
description: You create milestone types in your org and then add them to an SLA policy to enforce different service levels on support records, like cases and work orders.
products:
  - Service Cloud
release: "264"
---
# Create a Milestone Type

You create milestone types in your org and then add them to an SLA policy to enforce different service levels on support records, like cases and work orders.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d25262e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d25262e57 ">To create milestones:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d25262e57 ">Manage Entitlements</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter SLA policies in the Quick Find box, then select **SLA Policies** under SLA Management.
2. On the Milestone Types tab, click **New**.
3. Click **Add Milestone Type**.
4. Enter a name and description. Try to name milestones after common support tasks, like “First Response Time” or “Resolution Time.” Descriptive names help users understand milestones when they see them on cases, work orders, or SLA policy.
5. [Select a recurrence type.](https://help.salesforce.com/s/articleView?id=service.sla_milestone_sequential_recurrence.htm&language=en_US)
6. Click **Save**.

You can’t apply a milestone type to a record by itself. It must be part of an SLA Policy. So after you create your milestone type, [add it to an SLA policy](https://help.salesforce.com/s/articleView?id=service.sla_milestone_actions.htm&release=264.0.0&type=5 "Milestone actions are time-dependent workflow actions that occur at every step (milestone) in an SLA policy. After you create an SLA policy and add milestones to it, add milestone actions to the milestones.").

![Tip](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_tip.png)

Tip You can add validation rules to a milestone so that users can update a milestone only if it meets specific standards. For details, see [Limit User Updates to Milestones](https://help.salesforce.com/s/articleView?id=service.entitlements_milestones_updates.htm&release=264.0.0&type=5 "Add validation rules to milestones to prevent users from updating milestones unless certain criteria are met.").