---
schema_version: "1"
id: 87b7b596b6ad21412d45e0d7907ef616b021f2834fa8f746be9f8025d6b7a4f7
title: Pause Individual Milestone on Records
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sla_pause_individual_milestone.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sla_pause_individual_milestone.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cbd16d3cd3cbdbd7e8df048464d5821954aea8e3554f1a6d4b89fe0d41d81790
description: Pause an SLA milestone on work orders, incidents, problems, and change requests when an action is out of the service rep’s control. The milestone timer stops when the milestone is paused, and the target date is reevaluated when the service rep unpauses it. This feature provides better visibility into delays and ensures accurate reporting. You can only pause active milestones.
products:
  - Service Cloud
release: "264"
---
# Pause Individual Milestone on Records

Pause an SLA milestone on work orders, incidents, problems, and change requests when an action is out of the service rep’s control. The milestone timer stops when the milestone is paused, and the target date is reevaluated when the service rep unpauses it. This feature provides better visibility into delays and ensures accurate reporting. You can only pause active milestones.

### Required Editions

| Required Editions |
| --- |
| Available in: Lightning Experience |
| Available in: **Unlimited**, and **Enterprise**, and **Performance** Editions with Agentforce IT Service |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d39317e81">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d39317e81 ">To create or edit milestones:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d39317e81 ">Manage Entitlements</td>

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1. From Setup, in the Quick Find box, enter and select **Entitlement Settings**.
2. Turn on **Pause milestones manually**.