---
schema_version: "1"
id: e56f2d528973106fbf2b13300895bd8d4d378600b82b42c3e6aeae2d0214a3ad
title: Enable Milestone Feed Items
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sla_milestones_feed_item.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sla_milestones_feed_item.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 4cf8c12e2bd864c760b66f7abc26c246603bcfeccbee45555a5e5a9ca333bfd1
description: Help support reps monitor support activity by enabling milestone feed items. This option posts a notification to the feed and the record owner’s profile page when a milestone is completed or violated.
products:
  - Service Cloud
release: "264"
---
# Enable Milestone Feed Items

Help support reps monitor support activity by enabling milestone feed items. This option posts a notification to the feed and the record owner’s profile page when a milestone is completed or violated.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d127047e57">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d127047e57 ">To enable milestone feed items:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d127047e57 ">Manage Entitlements</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-service-support-264-0-0-production-enus/dd14551c-a772-4db6-9a1d-d84df8df2980/images/icon_important.png)

Important

- Chatter and entitlements must be enabled in your org.
- Enabling milestone feed items doesn’t create feed items for milestones that have already been completed or violated.
- If you add SLA management to an experience, enabling milestone feed items also makes feed items visible to experience users.

1. From Setup, enter Entitlement Settings in the Quick Find box, then select **Entitlement Settings**.
2. Select **Enable milestone feed items**. This enables feed items for both cases and work orders.

When milestones feed items are posted, support reps can click the milestone name to view its details.