---
schema_version: "1"
id: 833de1d28696bbb6c90abbf827380e17bd4722ffffbfd3e492a1e42208c56baa
title: Where Can I View SLA Milestones?
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/service/264-0-0/sla_milestones_app_visibility.md
canonical_url: https://help.salesforce.com/s/articleView?id=service.sla_milestones_app_visibility.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3b8eeb14065d334a084a4eda90c403d81305a50042420556e0c52285282a2cf9
description: Your settings and configurations for SLA management determine where you and your support reps can view milestones.
products:
  - Service Cloud
release: "264"
---
# Where Can I View SLA Milestones?

Your settings and configurations for SLA management determine where you and your support reps can view milestones.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;"><a href="https://help.salesforce.com/s/articleView?id=service.service_editions_reference.htm&amp;language=en_US" target="_blank">View supported editions</a>.</td></tr></tbody></table>

Here’s where milestones can appear .

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:16.666666666666664%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d153222e60">View Milestones From</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d153222e63">Available in Lightning Experience</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d153222e66">Notes</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" colspan="3" style="vertical-align:top;" headers="d153222e60 d153222e63 d153222e66 "><strong>In Setup</strong></td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e60 ">SLA Policy page</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e63 ">Yes</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e66 ">Access this page under the SLA Management page. Then click an SLA policy to view
            its record details and associated milestones.</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" colspan="3" style="vertical-align:top;" headers="d153222e60 d153222e63 d153222e66 "><strong>In the app</strong></td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e60 "> Related list</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e63 ">No</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e66 ">You can add related lists to pages for cases, work orders, and entitlements. Keep
            in mind that the Case Milestones related list is for cases and the Object Milestones
            related list is for work orders.</td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e60 "> Feed item updates</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e63 ">Yes</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e66 ">Enable milestone feed items in your org.</td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e60 "> Tracker</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e63 ">Yes (for Case Milestones only)</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e66 ">In Lightning Experience, add the Milestones component to the Lightning page for
            cases and work orders using Lightning App Builder.</td>

        </tr>
        <tr class="">
          <td data-label="View Milestones From" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e60 ">Case list views</td>

          <td data-label="Available in Lightning Experience" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e63 ">Yes (for Case Milestones only)</td>

          <td data-label="Notes" class="slds-cell-wrap" style="vertical-align:top;" headers="d153222e66 ">
            <p>Add the Time to Next Milestone column in the case list views to check how much time
              is left to complete the current milestone and when the next milestone is starting.
              Use the sort option to view cases with overdue or paused milestones. </p>
            <p style="margin-bottom:0;">From Setup, in the Quick Find box, enter and select <kbd>Entitlement
                Settings</kbd>. Click <strong class="uicontrol">Edit</strong> and select <strong class="uicontrol">Show
                Time to Next Milestone</strong>.</p>
          </td>

        </tr>
      </tbody>
    </table>

In the Salesforce mobile app, support reps can view case milestone updates in the case feed, open the case milestones record page, and view the Case Milestones related list. Support reps can’t view the milestone tracker.