Customize Milestone Page Layouts

Customize your page layouts for milestones to help support reps and supervisors track support progress.

User Permissions Needed
To create and edit page layouts:	Customize Application
To create milestones:	Manage Entitlements AND Customize Application
To enable the Stopped Time and Actual Elapsed Time fields:	Manage Entitlements

User Permissions Needed

To create and edit page layouts:

Customize Application

To create milestones:

Manage Entitlements

AND

Customize Application

To enable the Stopped Time and Actual Elapsed Time fields:

Manage Entitlements

Add milestone elements to case and work order page layouts.

Use Setup in Salesforce Classic or Lightning Experience.

Add milestone fields.

Field	Description
`Milestone Status`	The milestone’s status.
`Milestone Status Icon`	An icon that corresponds to the milestone status: Compliant Open Violation Closed Violation Note In Lightning Experience, the Milestone Status Icon field on cases isn’t available.
`Entitlement Process Start Time`	The time the record enters the entitlement process.
`Entitlement Process End Time`	The time the record exits the entitlement process.

Note Case Milestone Status isn’t available in list views in Lightning Experience.

Add the Case Milestones or Object Milestones related list to display the record’s milestones.
In Lightning Experience, the Case Milestones related list doesn't support the Business Hours field. Only certain fields in the Object Milestones related list are supported.